Job Description

About Us

We are a modern, stylish aparthotel located in the heart of Cape Town, offering guests the perfect blend of hotel comfort and apartment-style living. Our mission is to provide a warm, professional, and seamless experience for every guest, whether they're staying for one night or several months.

As we continue to grow, we are looking for a

dedicated and friendly full-time Receptionist

to join our front-of-house team.

About the Role

As the first point of contact for our guests, you will play a vital role in delivering outstanding customer service and ensuring smooth day-to-day front desk operations. Your professionalism, efficiency, and warm personality will help create a welcoming environment that keeps our guests coming back.

Key Responsibilities

Greet and welcome guests with a warm, professional attitude Manage check-ins and check-outs efficiently Handle bookings, reservations, cancellations, and guest inquiries (via email and in person) Process payments and issue invoices Provide information about local attractions, transport, and hotel facilities Liaise with housekeeping and maintenance teams to ensure room readiness and guest satisfaction Maintain guest records and ensure data is updated accurately Handle guest feedback and resolve complaints promptly and professionally Assist in administrative and front office support as required

Requirements

Proven experience as a receptionist, front desk agent, or similar customer-facing role (preferably in hospitality) Excellent communication and interpersonal skills Strong organisational and multitasking abilities Proficiency in Microsoft Office and booking/reservation systems (e.g. NightsBridge, Opera, or similar) Ability to work independently and as part of a team Presentable, punctual, and reliable Flexibility to work shifts, including weekends and public holidays Must have the legal right to work in South Africa

What We Offer

A friendly, supportive work environment Competitive salary based on experience Opportunities for professional growth and development Staff discounts and perks A chance to be part of a growing hospitality brand in Cape Town

How to Apply

If you're passionate about hospitality and love creating memorable guest experiences, we'd love to hear from you!

Click "Apply Now" or send your CV with a short cover letter to

stephanie@charleshope.co.uk

Job Type: Full-time

Projected Total Compensation: R8000,00 per month

Ability to commute/relocate:

Cape Town, Western Cape 8000: Reliably commute or planning to relocate before starting work (Required)
Language:

English (Required)
Location:

Cape Town, Western Cape 8000 (Required)
Work Location: In person