Receptionist (fixed Term Contract) Luxury Hotel Stellenbosch
Job Description
Ensure guests are acknowledged, with kindness, warmth and sincerity, when entering and departing the reception area;
Engage with guests providing information related to the estate, the facilities & experiences;
Conduct estate tours with guests;
Operate telephone and switchboard service for all calls;
Refer calls & provide assistance to the appropriate person depending on the nature of the call;
Maintain a register of bookings and reservations and communicate with the Security department;
Compile and update data related to the area of activity;
Complete and distribute information that needs to be communicated around the estate;
Correct and update electronic telephone directory;
Ensure that lunch and dinner booking sheets from the restaurant gets communicated to the appropriate departments;
Keep management informed of all concerns that guests raise;
Ensure all lost property is handed and signed over to the security manager.
Grade 12, hospitality certificate will be a plus;
Preferably 1- 2 years previous reception/switchboard operator experience;
Excellent telephone etiquette and customer-service skills;
Fluent in English with excellent written & oral communication skills;
Able to work in a team;
Good computer skills (word, excel, outlook);
Strong organizational skills and attention to detail
Availability to work within Hospitality operating hours (e.g. evenings, public holidays, weekends);
Comfortable in dealing with very distinguished clientele;
Must be well-presented and have an enthusiastic personality.
Between 1 - 3 Years
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Job Detail
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Job IdJD1492532
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned