Job Description

TAH | The Animal Hospital and Vetshop - South Africa's largest veterinary group, where pets have been first for more than 50 years.

WHAT WE NEED
What will they be doing (main purpose of the job) for/with whom in what environment?

Our company is in search of friendly and professional receptionists, teamed with excellent selling skills to be the first point of contact to provide excellent Customer Service to both clients and internal staff. This role is a great opportunity for a candidate with strong communication skills and relationship-building capabilities.

The candidate will play an integral part in genuinely putting our clients and patients first and seek perfection through continuous improvement, have a confident personality and be equipped with excellent communication skills (written and verbal). In addition, you should have comprehensive knowledge of the business and operations.

If you are excited by the prospect of making a difference by giving great customer service to support the efficient running of the Southern & Northern Suburbs Practices and TAH as a whole, then this job is for you.

WHAT IS EXPECTED FROM THIS JOB?
Job deliverables and main duties

Interactions are friendly and professional according to reception standards. Calls answered and directed courteously and efficiently. New client details added accurately on the EzyVet System. Selling veterinary products and food to clients. Questions and queries are addressed according to policies, protocols, and standards. Customer complaints handled according to protocol and escalated as required. Accurate messages taken and passed on. Product knowledge kept up to date through reading, attending training, and discussions with representatives. Queuing system accurately coordinated. Co-ordinate relevant administration processes. Vaccination books updated. Filing kept updated. Operational problems reported to the Practice Manager.

TO BE A GOOD FIT FOR THIS JOB YOU NEED ...

Required Education, Certifications and Work Experience:

Reliable vehicle and valid driver's licence with no endorsements 2-3 years' experience in a client-facing role. 2 years' retail sales experience. Bilingual in English & Afrikaans. Computer Literate in MS Office. Product Knowledge. Ezyvet System.

If you can tick these, you will have an advantage:

Industry exposure.

Skills, Knowledge, Personal Qualities:

Advanced written and verbal communication skills. Flexibility and ability to adapt imperative for this role. Polite, friendly, and self-assured attitude. Skilled in multitasking and good time-management.
Please read the qualifications for this position carefully. Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process.

TAH reserves the right to make no appointment for this position should no suitable candidate be identified. Should you not receive feedback within 14 days, deem your application unsuccessful.

Job Type: Full-time

Work Location: In person