Job Description

Tsebo Facilities Solutions is looking for a Receptionist to deliver high-quality workplace management services, ensuring all documented controls are implemented and maintained. This role serves as the front office representative for the client, managing guest interactions and overseeing the cleanliness and readiness of the facility including meeting rooms, demo rooms, kitchen, bathrooms, stationery, and general office operations.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell
Duties & Responsibilities
Customer Service

• Ensure high levels of customer service from Tsebo and service providers
• Resolve complaints promptly and escalate when necessary
• Monitor daily facility operations and suggest improvements
• Report daily to the Senior Receptionist Supervisor

Operational Management

• Manage cleaning schedules and ensure facility readiness
• Coordinate events and ensure COVID protocols are followed
• Implement and document workplace improvements
• Operate and monitor telecommunications systems
• Attend regular meetings and propose operational enhancements

Reporting

• Submit accurate daily, weekly, and monthly reports
• Track complaints, compliments, attendance, and incidents
• Report on telecommunications usage and stationery consumption
• Handle confidential incident reporting professionally

Skills and Competencies

• Strong verbal and written communication
• Excellent interpersonal and organizational skills
• Proficient in MS Office
• Ability to manage and supervise service delivery
• Problem-solving and conflict resolution skills
• Professional, presentable, and approachable demeanor
• Ability to work independently and under pressure
• Reliable, punctual, and enthusiastic
• "Can Do" attitude and leadership by example
• Earn respect from clients, guests, and colleagues
• Communicate clearly and professionally
• Demonstrate commitment to excellence
• Listen actively and understand client culture
• Be open to learning and personal growth
• Maintain a customer-centric mindset
• Solve problems resourcefully
• Exhibit trustworthiness and teamwork
• Maintain professional appearance and uphold Tsebo's dress code

Qualifications

• Grade 12; tertiary qualification in Hospitality preferred
• 2-3 years in a front-of-house hospitality or customer service role
• Experience in reception, concierge, and soft services (cleaning, hygiene, security, indoor plants)

Skills Required