Receptionist Job in Newmark Hotels

Receptionist

Cape Town, WC, ZA, South Africa

https://www.mncjobs.co.za/company/newmark-hotels

Job Description

Job Advert Summary

Are you a vibrant, people-focused individual who thrives in a fast-paced hospitality environment? Future Found Sanctuary is seeking an enthusiastic Receptionist to be the welcoming face of our luxury property. If delivering exceptional guest service is your passion, we'd love to hear from you. At Future Found Sanctuary, you'll be part of a passionate team committed to delivering world-class guest experiences in a serene and inspiring environment.

Minimum Requirements

Minimum 1-2 years' experience in a receptionist or front office role within the hospitality industry. Experience with Opera (PMS) is essential. Ability to work flexible shifts, including weekends and public holidays. Strong interpersonal and customer service skills. Excellent verbal and written communication skills. Friendly, approachable, and professional demeanour at all times.

Duties and Responsibilities

Welcome all guests with warmth, professionalism, and a positive attitude. Manage efficient check-in and check-out procedures. Handle guest reservations, cancellations, and special requests. Respond promptly to telephone and email inquiries. Provide accurate information about the hotel's services, local attractions, and amenities. Process payments, issue invoices, and manage billing queries. Resolve guest concerns with empathy and efficiency, ensuring guest satisfaction. * Maintain the reception area to a high standard of cleanliness and presentation.

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