Job Description

Job Advert Summary

Receptionists are the first point of contact for guests and they play an important role in guest experience. They are responsible for providing a warm, professional, and efficient welcome to guests while managing all front office duties to ensure a seamless check-in and check-out process, and a positive guest experience

Minimum Requirements

Fluent in English - written and verbal High attention to detail Customer service-focused with excellent interpersonal skills Strong teamwork and communication abilities Ethical and reliable, acting in the best interest of the company Experience with Opera PMS is an advantage Available to work shifts, weekends, and public holidays

Duties and Responsibilities

Adhere to all company policies, procedures, and SOPs Assist Duty Managers in executing front desk operations using appropriate systems Record, process, and manage all information related to in-house guests Maintain front office tidiness and secure guest documents and registration details Allocate rooms in coordination with Housekeeping for optimal workflow Welcome guests in a friendly, professional, and courteous manner Ensure registration forms are accurately completed, aligned with reservations, and payment details are secured Coordinate with porters for prompt luggage handling Reconcile front office and housekeeping reports Print reports for operational use and distribute as necessary Comply with the company's credit and billing policies Complete end-of-shift duties according to SOPs Maintain a professional and well-groomed appearance at all times Prepare for group arrivals in advance * Perform other administrative or operational tasks as requested