Receptionist
Cape Town, Western Cape, South Africa
Job Description
We are seeking a highly professional, well-presented, and personable Receptionist to join our esteemed client's Front Office team at their luxury 5-star hotel in Cape Town.CPT | Permanent | NegotiableKey Responsibilities:
- Warmly welcome guests on arrival and ensure a seamless check-in and check-out process.
- Maintain a polished and professional front desk presence at all times.
- Handle guest requests and queries efficiently, courteously, and proactively.
- Manage room bookings and reservations using the hotels property management system.
- Maintain accurate guest records and billing information.
- Coordinate with concierge, housekeeping, and other departments to ensure guest satisfaction.
- Provide information about local attractions, hotel amenities, and services.
- Handle guest complaints or concerns with empathy and professionalism.
- Uphold the highest standards of confidentiality, discretion, and hospitality.
- Previous experience as a receptionist in hospitality industry
- Well spoken
- Good understanding of Excel, Word etc.
- Warm, welcoming, and service-oriented demeanor.
- Attention to detail with a strong commitment to excellence.
- Discreet and respectful of guest privacy.
- Dependable and punctual.
- Flexible to work shifts, including evenings, weekends, and public holidays.
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Job Detail
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Job IdJD1426518
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned