Job Description

Responsibilities

• Greet and welcome staff and visitors as soon as they arrive at reception.
• Direct visitors to the appropriate person and office.
• Operate the switchboard effectively and efficiently.
• Answer, screen, and forward incoming phone calls.
• Answer the telephone with the agreed greeting, in a polite manner, with the appropriate tone of voice.
• Record messages and ensure that they are forwarded to the relevant person.
• Ensure the reception area is neat, tidy, and presentable, with all necessary stationery and material available (e.g., pens, forms, and brochures).
• Ensure that only authorised employees have access to the reception desk and perform reception related duties
• Provide basic and accurate information in-person, via phone and email.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Order and keep inventory of reception /front office supplies.
• Perform other clerical receptionist duties such as filing, photocopying.
• Assist walk in customers, refer them to the Head Office store, and notify the Brand Sales Co-ordinator that a customer requires assistance.
• Perform cash ups at the end of each day.
• Ensure handover of Petty Cash takes place prior to and when returning from leave or any other absence.
• Arrange for parcels to be collected by the relevant courier service.
• Ensure all parcels received from courier services are delivered to the relevant person.
• Forward email communication to Warehouse and Autograph to confirm the date when allocation orders are to be placed and when they are ready for collection.
• Receive, pick and process staff allocation purchases for the Warehouse and Autograph.
• Collate and submit staff member sales on a monthly basis.
• Receive, collate, and check daily sales figures from stores.
• Submit daily and weekly store sales figures to approved distribution list.
• Respond to email communication timeously and forward any queries to the responsible person.
• Assist the Operations Assistant, and Brand Sales Co-ordinator as and when required.

• Grade 12 or equivalent qualification
• Certification in Office Management an advantage
• Previous experience working in a similar role
• Proficiency in Microsoft Office Suite is required
• Experience working with spreadsheets and collating information from numerous sources is required
• Experience in a customer service function in a retail or related environment an advantage
• Professional attitude and appearance is required

Signature Cosmetics