Job Description

Want to do the Best Work of Your Life?

Working at Signant Health puts you at the very heart of the world's most exciting sector - a high-growth, dynamic company in an extraordinary industry. We're radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers.

Where do you fit in?

The R&D Support Engineer provides excellent internal customer service and resolves infrastructure and application incidents from production and pre-production environments which are escalated to R&D.

As part of our team, your main responsibilities will be to:

Investigates and resolves infrastructure and application incidents from production and pre-production environments which are escalated to R&D. Collaborates with Product Management, Operations teams and R&D teams to ensure high quality support services for internal customers. Assists, manages and triages incidents and service requests for R&D support. Determines root cause of issues. Verifies that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted. Possesses or quickly gains detailed knowledge of the company's products to effectively document and support the products. Tracks progress of R&D support tickets with a focus on meeting delivery deadlines. Collaborates with R&D teams for ensuring the appropriate resources are engaged for timely action and proper traction. Communicates proactively request status to internal customers. Provides data and reporting R&D support tickets status as needed.

DECISION MAKING AND INFLUENCE

Helps to manage overall prioritizations between production incidents/problems, releases, and new products implementation. Helps to develop and implement the overall management process for the incident management. Advises management on situations that may require additional support or escalation. Follows up with internal customers to identify areas of improvement. Other responsibilities will be assigned as required.

You'll need to bring:

Bachelor's Degree in software engineering or computer science required. Master's Degree is a plus. Minimum of four years' experience in a software development environment. Strong experience working directly with customers. Basic knowledge of web services and API. Understanding of SQL language. Basic knowledge of scripting languages (Perl, Shell). Good understanding of computer systems, mobile devices and other tech products. Strong analytical and organizational skills. Problem-solving attitude and motivation to achieve the company's goals and objectives. Ability to learn quickly and adapt to change. Strong and collaborative work ethic, team-orientedperson with a "can do" attitude, high integrity and critical thinker. Strong communication and interpersonal skills. Must be ableto deal effectivelywith all levels of the organization. Ability to communicate technical issues to non-technical business colleagues. Passion and demonstrated ability for continuous process improvement. Excellent decision making.

Desirable:

Experience working in an Agile Development environment

And finally, here are the ways of working that will help you succeed at Signant:

You enjoy problem-solving and have a constructive can-do attitude. You're motivated by working in a fast-growing global company. You're self-driven, active and want to continuously learn new things. You like to share knowledge as a way to advance organisational learning.

Does this sound like something you'd like to explore? Then we'd love to hear from you!

Please apply below.

We review and respond to every application, keep an eye on your inbox for our reply.

Please note that Signant does not accept unsolicited resumes from Third Party vendors.



At Signant Health, accepting difference isn't enough--we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.