Job Description

• Research actives/ingredients/materials for new products together with the
• R&D Head of Department
• Develop new products as per customer or in house needs and briefs.
• Sales Support
• Provide educational support to the sales team to support sales
• Responsible for assisting with technical and scientific related questions from
• sales representatives and clients
• Assist with keeping product information on marketing material updated
• Get feedback from sales reps regarding samples and compiling a summary
• of the feedback to present to management
• Regulatory Compliance
• Assist with the scientific raw material information for the quality dossiers
• Ensure that product dossiers are fully aligned with regulatory requirements at all times
• Keep all information regarding the products updated
• Set up Product Data Sheets for new products according to a standardized
• template
• Compile international regulatory documentation for submission and keep
• record and keep up to date with regulatory changes and requirements
• Ensure that information provided to end user (labelling, IFU) are change
• controlled, up to date and in accordance with regulatory requirements. This will
• entail assisting the marketing department with content for the website and
• sales support/marketing material.
• Product Support
• Compile product information for training manuals, marketing materials and
• package inserts
• Assist with compiling technical information with respect to all products and
• ensure that all Quality Control procedures are met
• Assist with product manufacturing from time to time to ensure that scaled
• up manufacturing processes are fully aligned with development procedures
• Manage product-related customer complaints: determine the root cause, plan
• and implement corrective action plans, communicate with the relevant parties
• to address the complaint. Liaise with QA Manager at all times if the complaint is
• a reportable event.
• Assist with technical and scientific related questions from clients.

• Good communication skills writing, presentation, and interpersonal
• communication (Good writing skills a fundamental requirement)
• High ethical standards
• Good understanding of statistics
• Pro-active
• Organized
• Innovative thinker, problem solver
• Hard Working
• Effective time management (Work well under pressure)
• Attention to detail
• Work as part of a team
• Computer literate: Microsoft Office

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