Job Description

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.


We love our role in the world. And we're looking for the right people to help us maintain - and grow it. People like you.

Role Context

To manage, co-ordinate and support the Credit Control department in order to ensure the collection of all accounts, maintaining the shortest possible collection period, keeping bad debt losses to a minimum and the achievement of targets, as laid down by management, whilst retaining a positive approach and constructive attitude in order to foster goodwill, promote profitable sales and help build both customer and staff relationships. To ensure that specific credit collection goals are met through coaching, counselling, monitoring, and motivating a team of credit collectors and analysis while maintaining compliance with order-to-cash policies and defined collection strategies..

Key responsibilities

Pre plan collections for month as per issued target. Maintain a log of monthly collections as per RPV's allocated.

To achieve OTC targets as laid down by management. To approve credits within authorised parameters.

To submit overdue accounts to Head Office for Litigation. Approve Credit notes and adjustments.

Meet with customers in efforts to build/maintain relationships and resolve any collection queries that may arise.

To maintain and execute collection strategies in line with set standards and policies

To guarantee timely and effective execution of internal control framework

To actively managed cross functional dependencies

To guide, reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures

To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives To ensure delivery of daily and monthly collection and credit management reports To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of collection and credit risk management

To exercise good management judgment in the execution of job responsibilities

To set up, review and maintains service line agreements with 3rd party collection agency

To control cost related to 3rd party collection and credit rating agencies

To perform root cause analysis and assist with any collection queries.

To timely support settlement of customer collection queries

To facilitate AR collection and minimise disputed amounts and ageing for aged debt positions

To liaise with 3rd party countries, customer service, operation, and commercial/sales when required Liaise and communicate inter-departmentally with all Service Centres in order to maximise customer satisfaction

Monitor, control and approve staff leave. Ensure appraisals are done timeously. Plan training and develop staff. Ensure "People First" nomination forms are completed monthly. Monitor and control staff uniforms.

Recruits and develops the members of the team.

Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talent within DHL. Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with country and regional leadership.

Evaluates performance and proposes performance-based compensation for direct staff.

Designs and develops the team architecture (org structure, job profiles, competence profiles, etc.) as supported by the HR function.

Align people, competencies to meet the business objectives and manage staff competency levels and performance according to set targets
Relevant degree/ National diploma in finance Credit Management Qualification. Minimum 5 years Credit Control Experience

Administration Experience

Communication Skills (written & oral)

Must be able to understand Client Reconciliations

Debt Collection Experience

Ability to organize, control & lead

Accounting Knowledge of Balance Sheet, P & L" s and Debit / Credit

Driver's License.

We are looking forward to your application.