Job Description

Job Summary:



To enhance organisational effectiveness through quality auditing and communicating results as well as analysing and enhancing processes and supporting the various QMS projects.





Key Responsibilities and Deliverables:



Audit Support and Oversight




Liaise with Merchandisers/Field Marketers countrywide in order to obtain quality audit information Conduct audits with regards to compliance with respective to Quality Management Systems Ensure accuracy of auditing data Report on compliance and providing feedback and possible solutions to management Perform ad hoc projects as a result of needs identified through quality audits Identify improvements and more details to audit based on current audits




Analysis and Enhancement of Processes


Maintain, implement and monitor effective and efficient measurement processes according to the business quality standards Analyse identified processes and investigate possible improvements (within defined parameters)




Project Support and Communication




Support the function of ensuring that all stakeholders understand the purpose and the results of each project Communicate improvement implementation steps to relevant stakeholders Receive and respond to emails Take co-responsibility for ensuring all stakeholders understand the purpose and the results of quality audits and projects Regularly meet with manager regarding work schedules


Minimum Experience


2 - 3 years retail business experience, with previous quality audit issue management Exposure to quality audit issues Project administration experience is an advantage Code 08 driver's licence




Minimum Qualifications



Relevant Degree or Diploma; NQF level 5





Knowledge, Skills & Abilities:


Attention to Detail Technology management Communication skills (verbal & written) Report writing skills Computer literacy Administration skills * Process management