Quality Compliance Analyst
Job Description
Are you detail-oriented and passionate about quality? We're seeking a Quality Analyst to join our call center team. Evaluate customer interactions, provide feedback to agents, and drive continuous improvement. Apply now!
Requirements:
Experience: 1-3 years of experience in a call center quality assurance role or similar environment.
Skills:
Excellent communication and interpersonal skills.
Strong analytical and problem-solving skills.
Ability to provide constructive feedback and coaching.
Experience with quality monitoring tools and software.
5 Key responsibilities:
1. Evaluate customer interactions (calls, chats, emails) for quality.
2. Provide feedback and coaching to agents.
3. Monitor quality metrics (FCR, CSAT, etc.).
4. Identify root causes of quality issues.
5. Develop and maintain quality reports and analytics.
Job Type: Full-time
Pay: Up to R5885,00 per month
Work Location: In person
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Job Detail
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Job IdJD1467150
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, ZN, ZA, South Africa
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EducationNot mentioned