Job Description

Key Responsibilities:
Team Coordination and Output Management: Manage and oversee the administrative team within the NOC, ensuring timely and efficient completion of tasks.
Workload Distribution and Scheduling: Ensure effective distribution and balancing of workload across the team.
Administrative Documentation and Reporting: Oversee preparation and distribution of operational reports, ensuring documentation is up-to-date and accurate.
Process Optimization and Continuous Improvement: Identify opportunities for process improvements, recommending and implementing solutions.
Quality Control and Compliance: Conduct regular quality checks, ensuring administrative outputs meet organizational standards and regulatory requirements.
Communication and Collaboration: Act as primary liaison between NOC admin team and other departments.
Training and Development: Identify skill gaps, develop training plans, and oversee onboarding and mentoring of new staff.
Administrative Systems and Tools Management: Ensure proper functioning of administrative tools and collaborate with IT to resolve system-related issues.
Qualifications and Skills:
Education: Diploma in Business Administration, Telecommunications, or related field (or equivalent experience).
Experience: 3-5 years of experience in administrative management, with at least 1-2 years in a supervisory or leadership role.
Management Skills: Strong leadership, organizational, and delegation skills.
Communication Skills: Exceptional verbal and written communication skills.
Process Improvement: Proven ability to analyze and optimize workflows.
Technical Knowledge: Familiarity with administrative tools and software.
Attention to Detail: Strong attention to detail.
Problem-Solving Skills: Ability to proactively identify and resolve issues.