Quality Assurance: Call Centre
Pretoria, GP, ZA, South Africa
Job Description
A well-established
Law Firm
specialising indebt collection
is looking for a newQuality Assurance Analyst.
The law firm is based inPTA East
, and it's an in-office position.Please read on to see if you meet the minimum criteria.
EE: Open
Minimum Requirements:
Grade 12 / Matric. A relevant tertiary qualification (advantageous but not essential). Minimum of 1 year's experience in Quality Assurance within a call centre environment. Knowledge of compliance, collections, or financial services processes. Proficiency in MS Office (Excel, Word, Outlook)
Experience Required:
Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous. Experience in collections, recoveries, or financial services. Experience in preparing reports and presenting findings to management teams.
Skills Required:
Excellent listening, analytical, and problem-solving skills. Strong verbal and written communication. High attention to detail with the ability to identify trends and root causes. Strong organisational and time management skills. Ability to work under pressure and meet deadlines. Collaborative and supportive team player. For more information please contact:
Ergasia Placements
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Job Detail
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Job IdJD1528160
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned