Quality Assurance Agent
Randburg, GP, ZA, South Africa
Job Description
Quality Assurance Agent (x4 Positions) - 3-Month FTC
Location: Randburg | Salary: R7,000 - R10,000 p/m | Start: ASAP | Department: Customer Care - QA
Be the Standard Others Aspire To.
You are not just listening to calls. You are
protecting the customer experience
, ensuringethical collections
, and being a trusted voice of quality. If that energises you, this could be your next move.Why You'll Love It:
3-month
project with real teeth
- you'll see your impact immediately*R7k-R10k salary
, plus strong visibility with leadership teams Build skills incompliance
,call analysis
, andagent coaching
Collaborate across teams, spot patterns, suggest improvements Work in amodern debt collections environment
with over 100 agentsYour Role:
Monitor calls and ensure agents are script- and regulation-aligned Pinpoint red flags and recommend improvements Assess complaints and suggest resolutions Work closely with Training & Ops teams to fix and prevent issues Keep documentation clean, clear, and actionable
Must-Haves:
Matric is essential
| Tertiary preferred2+ years QA experience
in a call centre of 100+ agents (Debt Collections) Knowledge ofDCA, NCA, POPIA
MS Office proficiency (Word, Excel, Outlook) Strong analytical, feedback, and team skillsHow to Apply (Let's Keep It Simple):
Click "Apply"
on the job postComplete the short questionnaire
to show us what you bring to the table (no trick questions - we just want to get to know you)Upload your CV
(and any supporting docs - Matric & ID)If shortlisted
, you will receive an invite to: A quick screening call with our Recruitment TeamScreening starts Monday
--we will be reviewing applications over two daysTraits That Will Set You Apart:
#Curious
#Communicative
#Collaborative
#Detail-oriented
#Self-driven
Apply now and help shape a better standard for customer care.
Every detail matters .... and so do you
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Job Detail
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Job IdJD1515086
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRandburg, GP, ZA, South Africa
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EducationNot mentioned