Job Description

PRIMARY PURPOSE

To provide support in updating and maintaining the quality management system within the Fleet & Asset Finance division, included but not limited to identifying risks by monitoring the contract requirements monitoring service credits on the Telkom and Transnet account; and monitoring and distributing the customer satisfaction reports. Maintain all documented processes on the Intranet

TECHNICAL COMPETENCY REQUIREMENT

Proficiency in MS Office is a must. Ability to maintain accurate records and documentation Strong attention to detail

REQUIRED MINIMUM EDUCATION AND TRAINING

Matric Diploma in Fleet Management/Road Transport Management (Preferred), or Tertiary qualification in Fleet/Mechanical (Diesel, Petrol, Auto Electrical)

REQUIRED MINIMUM WORK EXPERIENCE

3 - 5 years experience within the Fleet industry, preferably within Leasing Environment Proven technical experience

KEY PERFORMANCE AREA (KPA)

Customer Centricity

Liaise with customers regarding queries, concerns or issues of a technical nature (if required) Follow-up and collaborate with other functions and suppliers to improve customer satisfaction in the region.

Operational Excellence

Technical service delivery to contract requirements

Be familiar with the respective customer contractual obligations and liaise between region, MMU, suppliers and customers to drive outcomes. Inspect new vehicles to ensure adherence to vehicle specifications prior to delivery to customers. Manage the maintenance contracts ensuring that vehicles are maintained and inspected as per contractual obligations. Manage service due and COF reports. Manage Fleet availability and serviceability, liaising with suppliers to support the regional operations team in scheduling and executing unscheduled maintenance and accident repairs as per contract requirements. Follow-up on accident repairs ensuring quality and service levels is met. Manage the termination (end of contract) process and compile an End of Contract report (including physical condition of vehicle, estimated repair costs, technical report, etc.) Participate in resolving incidents, co-ordinating actions and monitoring the end to end resolution to ensure contractual conditions are met. All incidents to be managed according to SLA timelines. Ensure all client and supplier queries with regards to repairs and maintenance of the fleet are attended promptly.

Supplier service delivery management

Engage suppliers within the region to identify suitable service providers. Manage 3rd party maintenance contracts in alignment with customer contractual obligations. Review supplier quotations and negotiate lower labour rates and parts pricing for scheduled and unscheduled maintenance and/or repairs with preferred suppliers. Set quality expectations for timeframes, workmanship and output delivered by suppliers, ensuring the best possible outcome for the customer. Effectively manage, co-ordinate and follow up on unscheduled maintenance and accident repairs on vehicles, monitoring the quality of supplier service delivery. Undertake vehicle inspections at service providers to monitor work being done, delivery timelines and ensure minimum downtime of vehicles.

Information & Record Keeping

Ensure completeness of documentation including inspection sign-off documents (Bidvest and Customer), body builder documents, certificates, etc. Keep complete and accurate records adhering to the relevant electronic or manual processes and filing standards.

Governance, Risk & Compliance

Quality Management & Audits

Inspect vehicles after being repaired at panel beaters for quality workmanship. Complete fleet audits on corporate and parastatal customers as and when required. Manage and resolve quality control issues during vehicle maintenance or accident repairs overseeing supplier service delivery, ensuring quality standards are met.

Compliance, Risk & Control

Manage 3rd party maintenance contracts by reviewing invoices for correctness (body repairs and mechanical repairs). Verify repair quotes to ensure validity (if work is required), accuracy and fair cost meeting quality standards. Scrutinise supplier invoices and ensure that work was performed by performing physical checks on the vehicles. Supplier selection in line with Retail Motor Industry (RMI) guidelines Comply with health and safety regulations, processes and procedures. Perform physical inspections to verify information e.g. stock counts at service providers, accident damage etc. Follow up on outstanding re-bills to ensure purchase orders are received timeously.

Stakeholder Management

Collaboration & Supplier Management

Technical liaison between the region and the Managed Maintenance Unit (MMU) including suppliers and customers. Assist with all interdepartmental challenges to facilitate a well maintained fleet to contract requirements and customer satisfaction. Co-ordinate with vendors and service providers to provide the relevant services e.g. panel beaters. Establish and maintain relationships suppliers, meeting regularly and setting standard and quality expectations and compliance with service delivery standards.

Data Analysis & Reporting

Responsible to collate hours for all Material Handling Equipment (MHE) units. Prepare operational reports timeously as per requirements, e.g. end of contract, sale and lease back reports. Compile Daily, Weekly & Monthly Technical reports on vehicle breakdowns/inspections/evaluations, etc.

This position is advertised in line with our commitment to Employment Equity.