Job Description

Brief Role Description:

To provide administrative quality management to technical staff in accordance with contractual deliverables.

Key Performance Areas

Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards. Accurate uploading of Proof of delivery on SAP. Conduct effective tracking of all PODs with the Regions. Accurately follow up with regions for all outstanding and or corrective proof of delivery. Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client. Daily & weekly compiling of reports on PODs standards for all regions. Reduction of payment rejections from Client due to inadequate PODs. Performing Quality Assurance on Absa tickets. Verification of PODs. Manage Quality Rejections sent to regions. Adhering to client quality guidelines. Manage the Actuals vs Quote Correction Report for each region. Liaising with regional Commercial Specialist regarding relogs to be done. Manage communication channels with Portfolio Managers, Call Centre and CCC's. Loading of missing information on POD's in iCres & SAP.

Minimum Requirements

Certificate in Administration, Customer Service or technical qualification an advantage Matric (Senior Certificate) Valid code 8 SA driver's license 1-3 years relevant experience conducting administrative duties /Technical Background Customer Service training and administration MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge IMS (Integrated Management System)

Fundamental Competencies

Result Oriented Customer/Client Focused Teamwork Attentive To Detail Ability To Dealing with Ambiguity Relationship Building Stress Tolerant Interactive Reasoning Good Listening Skills Good Written Communication Planning & Scheduling * Excellent Oral Communication