Quality Assessor
Cape Town, WC, ZA, South Africa
Job Description
Direct Independent Brokers is seeking a Quality Assessor to join our dynamic team in the Insurance Sales division. If you have a passion for quality assurance and customer service and a sharp eye and ear for detail and accuracy, we want to hear from you!
Essential Requirements:
Completed National Senior Certificate (Grade 12) Clear criminal record FAIS Fit and Proper status (advantageous) Industry-related qualifications (advantageous) Previous Call Centre, QA, or Insurance experience is highly advantageous Fluency in Xhosa, Sotho, Tswana, Zulu is highly advantageous (the more, the better!) Proficiency in Microsoft Office with strong skills in MS Excel Strong administrative and computer abilities Exceptional attention to detail and accuracy Ability to work under pressure in a fast-paced environment
Key Duties & Responsibilities:
Evaluate sales agents' call recordings to ensure quality and compliance Log QA results on various platforms and spreadsheets Provide quality feedback to the QA Manager regarding calls or agent performance Perform accurate data capturing and system transfers Conduct coaching sessions with agents when necessary Carry out campaign-specific sales support and administrative duties
Additional Info:
Working Hours: Monday - Friday, 08:00 AM - 16:30 PM Salary: Negotiable based on experience and qualifications
Disclaimer - If you have not received any response in 30 days, please consider your application as unsuccessful.
Job Types: Full-time, Permanent
Pay: From R8000,00 per month
Work Location: In person
Application Deadline: 2025/08/22
Expected Start Date: 2025/09/01
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1481940
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, WC, ZA, South Africa
-
EducationNot mentioned