Job Description

Closing Date: 2025-09-24
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
Quality Assessment Specialist - Luxury Safari Operator - Cape Town
Hospitality Jobs Africa is recruiting for a Quality Assessment Specialist on behalf of our client, a leading luxury safari company with operations across East Africa. Based in Cape Town, this position offers a competitive salary of R45,000 per month and provides the opportunity to join a highly respected safari operator known for excellence, sustainability, and premium guest experiences.
Description
The Quality Assessment Specialist plays a critical role in ensuring that safari itineraries, quotes, and client communications meet the highest standards before being shared with agents and guests. You will be responsible for reviewing itineraries, verifying pricing, auditing communication quality, and supporting sales consultants with training and feedback. This role is ideal for a detail-driven professional with strong knowledge of safari logistics and luxury travel operations.
Key Responsibilities

• Audit safari itineraries and quotes for accuracy, feasibility, and brand alignment.
• Verify rates, logistics, and supplier agreements.
• Review client communication for professionalism, timeliness, and clarity.
• Generate quality reports and track error rates across sales teams.
• Provide coaching and feedback to sales consultants to enhance quality.
• Develop and maintain standardized quality checklists and processes.
• Ensure proper use of booking systems, including seasonal rates and offers.

Salary: R45,000 per month
Location: Cape Town, South Africa
Minimum Requirements

• Minimum 3 years' experience in safari travel planning, reservations, or tourism operations.
• Strong knowledge of East African safari destinations and products.
• Excellent attention to detail and analytical skills.
• Previous experience in quality control, auditing, or training.
• Proficiency with booking platforms (e.g., Bazaruto) and MS Office, especially Excel.
• Strong communication and coaching abilities.
• Full-time availability at the Cape Town office (Monday-Friday).

Skills Required