Job Description

KEY RESPONSIBILITIES:

Deliver all ILIOS Travel services in accordance with the company's quality standards, policies, and operational procedures Adhere to the Employee Handbook, Standard Operating Procedures, and Driver/Guide Manual at all times Represent ILIOS Travel professionally at all times to ensure a high level of customer satisfaction Execute services as per the waybill/itinerary, including excursions, venues, routes, and client-specific requirements Read, understand, and follow all booking instructions to ensure accurate and reliable service delivery Prepare and research itineraries ahead of time to ensure readiness and client value Maintain up-to-date knowledge of ILIOS Travel products and relevant geographic areas Safely convey clients to tour sites, accommodations, or other destinations according to the confirmed schedule Review and hand over relevant documentation to clients where required Obtain prior approval from Operations for any itinerary changes or client-requested deviations and confirm associated client costs Fulfil special client or partner requests where feasible to enhance customer satisfaction Provide immediate feedback to Operations regarding client requests or on-the-ground issues Handle operational emergencies with urgency and professionalism Take immediate action to resolve on-the-ground service challenges Keep Operations updated on incidents and ensure timely resolution Administer emergency first aid when necessary Maintain clear and professional communication with clients, internal teams, and partners Build and maintain positive working relationships with industry partners, colleagues, and other team members Maintain high standards of service, professionalism, and client interaction Encourage client service ratings through QR codes on the app Upload all service-related receipts using the app Attend all required briefings, operational meetings, training and educational sessions. Safeguard all company issued resources and property Complete ad hoc duties as assigned by Operations based on service needs Assist with driving, collections, and deliveries as needed for either client or administrative support Adhere to all ILIOS HR, Operations, and Fleet policies and procedures

REQUIREMENTS

Matric (Grade 12) and

accredited tour guide qualification

(regional or national) 1-3+ years of experience as a registered tour guide (advantageous) Valid Code 10 driver's license and Professional Driving Permit 2-3 years of professional passenger driving experience (advantageous) Exceptional service orientation and focus on customer satisfaction Strong verbal and written communication skills in English Effective time management and interpersonal skills Ability to work under pressure and resolve challenges efficiently Adaptable, calm, and responsive to changing situations Detail-oriented with strong crisis management and problem-solving skills Capable of providing constructive feedback for product and service improvement Sound general knowledge of South Africa and current affairs (tourism related) Basic computer literacy Ability to work flexible hours, including weekends and public holidays (early start or late finish), as per the schedule Own transport is required due to shift work determined as per operational requirements (early start or late finish)
ILIOS Travel reserves the right to cancel the filling / not to fill this vacancy at any stage of the recruitment process. The appointment of a suitable internal or external candidate for this vacancy will be done according to the company's recruitment, selection and promotion policies. Preference will be given to candidates whose appointment will bring additional value to the team and ILIOS Travel as a whole, provided that they meet the minimum requirements and/or competencies for the job.

Job Type: Full-time

Pay: R1,00 per month

Application Question(s):

Do you have any tour guiding experience, if so which tour operators have you previously worked with. Do you have a valid Code 10 driver's license and PDP? Do you have your own transport, as per the requirements on the job advert? Please indicate your desired salary and employee benefits. Please provide provinces / sites / locations that you have accreditation for, as well as your Tour Guide registration number.
Work Location: In person

Application Deadline: 2025/07/07