Job Description

General
Job Title QSR Restaurant Manager
Job Category Hospitality & Restaurant
Location Kwa-Zulu Natal
Employment Type Permanent
Area Durban
Bee status Include All
Salary Market Related
Min Salary Not Set
Max Salary Not Set
Expiry Date 17th October 2025
Deadline Date 17th October 2025
Experience Experience Required
Introduction
A leading quick service restaurant brand is seeking an experienced and results-driven QSR Restaurant Manager to oversee daily operations, maximise profitability, and ensure exceptional customer experiences. This exciting opportunity is ideal for a hands-on leader with strong operational expertise, proven people management skills, and a passion for delivering high-quality service and food standards. The successful candidate will play a key role in driving sales, maintaining brand excellence, and leading a motivated team to achieve operational success.
Description
Purpose of the Role:
The Restaurant Manager is responsible for the overall performance, operations, and profitability of the store. This includes leading the team, driving customer satisfaction, managing costs, ensuring operational excellence, and maintaining high food safety and brand standards.
Key Responsibilities:
Operations Management:

• Oversee daily restaurant operations, ensuring smooth and efficient service.
• Implement and maintain company operating standards and policies.
• Monitor and manage stock levels, waste, and ordering processes.
• Ensure compliance with health, safety, and food hygiene regulations.

People Management:

• Recruit, train, and develop team members to deliver excellent customer service.
• Drive staff engagement, motivation, and retention.
• Conduct regular performance evaluations and implement corrective action where needed.

Customer Service:

• Ensure outstanding customer experience and service delivery.
• Handle and resolve customer complaints promptly and professionally.
• Monitor service quality and drive improvements where necessary.

Financial Control:

• Manage budgets, control costs, and drive sales performance.
• Analyse daily, weekly, and monthly reports to identify opportunities for improvement.
• Ensure accurate cash handling, banking, and reconciliation procedures.

Marketing & Brand Compliance:

• Maintain visual and operational brand standards.
• Execute local store marketing and promotions as directed by head office.

Education Profile
Requirements:

• Matric (Grade 12) essential.
• A relevant tertiary qualification in Hospitality / Business Management advantageous.
• Minimum 3-5 years' experience as a Restaurant Manager within a QSR or food retail environment.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive sales.
• Sound understanding of health, safety, and food hygiene standards.
• Computer literate (MS Office & POS systems).
• Valid driver's licence and own reliable transport

Competencies:

• Customer-centric mindset
• Strong business acumen
• Team leadership and coaching ability
• Excellent problem-solving and decision-making skills
• High attention to detail and operational discipline
• Resilient and results-driven

Application Instructions
Please forward your CV to jeri.c@myfuturecareer.co.za. Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.
Contact Details
Contact Name Jeraleen
Contact Phone
Contact Email jeri.c@myfuturecareer.co.za

Skills Required