Job Description

Job Purpose: This role is responsible for the assessment of all claims received from the Branches and assist with branch enquiries. To resolve all claim/ quality related queries.
Qualifications and or Experience:

• Grade 12 (Mathematics)
• Technical and/ or Mechanical Training / Qualification (Diesel and or Petrol)
• High level of competence in Microsoft applications especially Excel
• 2 - 3 years' experience in administration of claims and or 5 years in counter and part sales (would be advantageous)
• Ability to input, retrieve and analyse data.
• Hands-on commitment to getting the job done.

Duties:

• Responsible for the claims received from the Branches.
• All claims from the public to be referred to Supervisor and or Manager.
• Ensure that the correct paperwork completed by branches and that all relevant information is on the paperwork.
• Should the part and the details of the part and what can be diagnosed as the problem not correlate the part should be returned to the customer together with a report of the findings.
• If the part is defected a claim can be processed together with a report of the findings.
• All reports must be approved by the QC Manager before sending it out to the customer and or Branch.
• All the correct documentation must be completed and filed.
• Timeframe for dealing with claims are extremely important and needs to be finalised within 10 days of receiving the claim.
• When claim needs to be send to supplier and or manufacturer for evaluation, this needs to be communicated to the customer.

Relationship Management

• Liaise and communicate with other departments and ensure an effective interface is maintained in a positive and collaborative manner.
• Work as part of the QC team to share ideas and improve operation, recommending, supporting and implementing continuous improvement activities and process and procedure improvements to optimise results and improve quality of delivery, in line with quality standards requirements delivery in line with Company and Customer requirements.
• Develop and maintain strong relationships with internal stakeholders/ departments and to ensure optimal performance.

Self-Management:

• Support, comply and ensure compliance with the Health and Safety regulations, all the Companies policies and procedures, Quality and Environmental policies and procedures, etc.
• Proactively contribute to creating a good team atmosphere.
• Anticipates and overcome obstacles.
• Embrace personal challenges and growth.
• Self-awareness.
• Resilient, optimistic and open to change.
• Have an adult, collaborative approach to others.
• Self-starter, motivated and able to positively motivated others.
• Focused and target driven with positive, can-do attitude.

Kindly apply if you meet the minimum requirements. Should you not hear from us within 2 weeks consider your application as unsuccessful.
For more information please contact:
Michelle du Preez

Skills Required