Qa Agent
Mount Edgecombe, ZN, ZA, South Africa
Job Description
Languages Required:
isiZulu, isiXhosa, English & AfrikaansLocation:
15 Fairways Avenue, Mount EdgecombeCompany:
International Call GroupWe are seeking experienced
Quality Assurance (QA) Agents
who are fluent inisiZulu, isiXhosa, English, and Afrikaans
. The ideal candidates must have a strong background in call center environments and a keen eye for detail, ensuring excellent service delivery across all customer interactions.Minimum Requirements
Fluent in the following languages:
isiZulu, isiXhosa, English & Afrikaans2+ years Call Center experience (mandatory)
Matric / Grade 12 (mandatory)
Previous QA experience in a call center is essential
If you do not have QA experience, please do not apply.*Key Responsibilities
Monitor and evaluate agent calls to ensure compliance with company standards Provide feedback, coaching, and reporting on agent performance Identify operational gaps and recommend improvements Maintain QA documentation and quality scoring sheets Support training and development teams with quality insights Ensure customer experience standards are met consistently
Skills & Competencies
Excellent communication skills in all required languages Strong analytical and problem-solving abilities Attention to detail and high accuracy Ability to provide constructive feedback
How to Apply
If you meet the above requirements, please send your CV to:
recruitment@icallgroup.com
WhatsApp:
063 153 8097Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD1615070
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMount Edgecombe, ZN, ZA, South Africa
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EducationNot mentioned