Job Description

Job description PLEASE BE AWARE THIS POSITION IS BEING OFFERED ON A SELF EMPLOYED BASIS AND THE WORKING HOURS OF 9AM- 5:30PM WILL BE TO WORK UK WORKING HOURS. UK BANK HOLIDAYS WILL NOT NEED TO BE WORKED. Job Title: Property Manager Reports To: Head of Operations Department: Operations Workplace: Remote Hours: UK HOURS - 40 hours per week xe2x80x93 9 xe2x80x93 5:30pm UK time (30 minutes lunch) Salary: R23,000.00 - R25,000.00 per month Company: Capital Living BAM Capital is a group of 5 companies, specialising in the provision of shared accommodation in the London area for working professionals. Our mission is to revolutionise the way professionals live in the city. With over xc2xa3250M worth of London real estate in our control, we have housed over 3,500 professional occupants on our journey so far. The company has experienced significant growth in recent years and we are very excited about expanding our property management team with the vision in mind of building the company for the future. Main Purpose of The Role: First point of contact for repair & maintenance queries from occupants, responsible for the effective resolution of these issues according to the Capital Living process and policies whilst delivering excellent customer service. Principal Accountabilities and responsibilities:

• Deliver excellent customer service by keeping all landlords updated and informed on the status and progress of each reported issues that falls within your assigned portfolio,
• Maintain up to date and accurate notes and progressions of all maintenance issues reported in relation to properties that fall within the assigned territory,
• Ensuring that all issues are resolved within the set time frames laid out in the BAM policy and the internal system is updated in line with process,
• Appropriately identify maintenance issues that need to be escalated to ensure a satisfactory resolution is delivered,
• Correctly identify liability of costs (TT/LL/BAM),
• Ensure that any contractor or third party instructions are in accordance with the spend policy,
• Coordinate and organise the workload of BAMxe2x80x99s contractors and external third party companies,
• Monitoring the quality of any contractors work,
• Ensuring completion of any works orders and closing down anything outstanding in line with system policies,
• Obtain quotes and provide relevant advice to Landlords,
• Enforcement of BAM utilities fair usage policy, including obtaining meter readings and any follow up work required,
• Completion of tasks in relation to setting up and closing down acquisitions,
• Ensure full compliance is maintained within the assigned portfolio in line with company policies and procedures,
• First line of contact for resolution of complaints from tenants and Landlords,

Ideal candidate:

• At least 1 years experience in a similar role,
• Experienced with using Outlook, Microsoft office,
• Ability to manage their own workload and work independently and as part of a team
• Experience working within a property company,
• As a Team member, set a good example in embodiment of the business values.

Job Type: Full-time Salary: R23,000.00 - R25,000.00 per month Job Type: Full-time Salary: R23,000.00 - R25,000.00 per month