Job Description

We are seeking a highly organised and driven Project Office Manager to lead and mature our Project Management Office (PMO) in the IT Managed Services industry. The ideal candidate will play a key role in ensuring the successful delivery of projects, standardising project practices, optimising resource allocation, and aligning project outcomes with SEIDOR Networks' strategic goals.

Key Responsibilities:

Lead the day-to-day operations of the PMO within a high-performance MSP environment Define, implement, and continuously improve project governance frameworks, methodologies, and reporting standards Oversee the portfolio of customer and internal projects, ensuring alignment with business priorities Allocate resources and manage workloads in a team including Project Managers, Administrators and Engineers Ensure projects are delivered on time, within scope and budget, and meet quality standards Track project KPIs and provide regular reporting to senior leadership and stakeholders Support project scoping, scheduling, and budgeting in collaboration with pre-sales and delivery teams Act as a point of escalation for project issues and risks, driving resolution and stakeholder communication Foster a culture of accountability, agility, and continuous improvement across the PMO Collaborate cross-functionally with technical, commercial, and operations teams to ensure seamless delivery Mentor and develop the project team, supporting professional growth and capability building

Role Requirements:

Minimum 5 years of project or program management experience, with at least 3 years in an MSP or IT services environment Strong understanding of IT infrastructure, cloud, networking, and managed services delivery models Proven experience leading a PMO or similar function in a fast-paced, customer-facing environment Proficiency with project management tools (e.g., MS Project or PSA tools like Autotask/ConnectWise) Strong stakeholder management, communication, and leadership skills Excellent problem-solving, analytical thinking, and decision-making abilities Ability to manage multiple concurrent projects and priorities with high attention to detail PMP, PRINCE2, or Agile/Scrum certifications are highly advantageous

Key Attributes:

Leadership & Team Empowerment

+ Inspires and motivates team members and coordinators to achieve excellence
+ Leads by example and fosters a culture of accountability, collaboration, and continuous improvement
+ Able to coach and mentor team members, encouraging growth and development

Highly Organised & Detail-Oriented

+ Maintains oversight of multiple concurrent projects, resources, timelines, and dependencies
+ Creates structure and clarity within their role, ensuring consistency and adherence to process
+ Pays close attention to detail while keeping the bigger picture in focus
+

Strong Communication & Influence

+ Communicates clearly and professionally across all levels of the organisation + Confidently interacts with customers, executives, technical teams, and service managers
+ Able to influence stakeholders, drive alignment, and resolve conflicts diplomatically

Strategic Thinker

+ Uses data-driven insights to recommend improvements and report on value delivered

Adaptability & Resilience

+ Thrives in a dynamic MSP environment with changing priorities and high customer demands
+ Remains calm and solution-focused under pressure or during escalation situations
+ Quickly adjusts strategies or resources as needed to maintain delivery continuity

Customer-Centric Mindset

+ Balances customer needs with internal capabilities and scope boundaries

Problem-Solving Orientation

+ Tackles issues proactively and analytically, using root cause thinking
+ Encourages a solution-focused mindset across the team
+ Makes informed decisions quickly while considering risks and implications

Process-Driven but Flexible

+ Values structured project governance and documentation
+ Understands when to adapt processes to suit their role requirements
+ Continuously contributes to refine and improve processes, methodologies, and toolsets

Integrity & Professionalism

+ Demonstrates honesty, transparency, and ethical leadership
+ Represents SEIDOR Networks' values and culture internally and externally
+ Builds trust with peers, subordinates, and leadership

Results-Oriented & Accountable

+ Focused on outcomes, not just activity
+ Takes full ownership of role performance, quality of work, and stakeholder satisfaction
+ Delivers what is promised, on time and to the agreed standard