Job Description

Project Manager - Business Systems, Licensing & QA
Location: Remote
Type: Full-Time
Reports to: CEO / Owner
Timezone: Must overlap with EST (at least 4 hours/day)
About Us
We are a third-party debt collection agency focused on compliance, operational excellence, and ethical recovery. We're expanding rapidly and need a highly organized, tech-savvy Project Manager to help streamline and scale the business across licensing, documentation, training, and quality assurance.
What You'll Be Responsible For
This is a high-ownership, implementation-focused role. You'll work closely with the CEO to build, document, and manage critical business systems.
Key Responsibilities:
Project Management
Track and manage multiple ongoing business priorities and initiatives.
Create and manage project timelines, deliverables, and reporting structures.
Ensure cross-functional follow-through and accountability.
Policy, SOP, and Licensing Oversight
Help manage our licensing and expansion efforts across new states.
Track deadlines, gather documentation, and complete compliance forms.
Coordinate SOP and policy updates using Notion and OneDrive.
Assign reviewers and ensure updates follow approval workflows.
Quality Assurance Systems
Build and manage a QA system that includes more than just call monitoring.
Spot-check emails, SMS, consumer portal activity, and system triggers.
Oversee audits of automation tools (e.g., Prodigal, Evolution Collect).
Identify breakdowns in workflows and report with clear issue logs.
Training Infrastructure
Help build a self-paced, continuous training system using TalentLMS and SOPs.
Create recurring onboarding paths and update old training assets.
Track completion, flag knowledge gaps, and coordinate assessments.
What We're Looking For
Required Skills & Traits
2+ years of project management or operations coordination experience.
Strong written English and process documentation skills.
Familiarity with SOPs, QA frameworks, and basic compliance concepts.
Proficient with Notion, Google Drive, and project tracking tools (e.g. ClickUp, Asana).
Tech-savvy: able to learn and audit internal tools like Evolution Collect or Prodigal.
Bonus (but not required)
Experience in BPO, collections, legal support, healthcare, or compliance-heavy industries.
Familiarity with automation tools (Zapier, Make, etc.).
Experience managing licensing or regulatory paperwork.
You'll Thrive If You Are...
A systems-thinker who loves solving workflow problems.
Detail-oriented and a strong follow-through executor.
Not afraid to ask clarifying questions or challenge assumptions.
Comfortable working independently and reporting progress asynchronously.
Tools We Use
Notion
OneDrive / Google Drive
Gmail + Google Workspace
Evolution Collect (collections platform)
TalentLMS
Prodigal (QA monitoring and auto note taking)
Make.com / Zapier (automation) (coming soon)
Compensation
Competitive salary based on experience and location.
Performance-based raises and bonuses.
Long-term opportunity with growth into senior operations or Chief of Staff role.