Project Manager Customer & Experience Transformation

Cape Town, Western Cape, South Africa

Job Description

Job Summary
Job Role / Speciality:
Mobile CX Programme Manager
Service:
Hybrid Cloud & Data
Service Area:
Digital Product Engineering / Mobile CX Programme
Project Description:
We are seeking an experienced Project Manager to lead the development of a new Mobile App integrated with a new loyalty programme, including pilot deployment and roll-out across 28 countries, while supporting the existing app in parallel.
The Project Manager will oversee a programme team of ~20 resources and act as the key liaison between senior client stakeholders, delivery partners, and internal teams. This role also involves co-developing the client's mobile strategy to align with their broader digital transformation objectives.
Key Responsibilities:
Lead and manage the end-to-end delivery of the new mobile app integrated with a loyalty platform (developed by a third-party partner).
Oversee roll-out across multiple geographies (28 countries).
Manage and guide a programme team of 20+ members.
Build strong relationships with senior client stakeholders, providing advisory support on mobile strategy.
Ensure seamless parallel support for the existing mobile app during the transition.
Coordinate with cross-functional teams on integration, testing, and go-live phases.
Ensure compliance with project governance, timelines, and quality standards.
Requirements
Required Skills & Competencies:
Proven hands-on experience managing large-scale mobile app delivery programmes.
Strong knowledge of AWS Cognito and end-to-end integration in mobile ecosystems.
Experience developing and co-defining mobile strategies in customer transformation projects.
Strong stakeholder management, including senior/executive-level clients.
Ability to manage diverse, cross-border teams and third-party vendors.
Excellent problem-solving, communication, and leadership skills.
Role Details:
Duration: 4 months
Start Date: 8 September 2025
End Date: 31 December 2025
Location / Travel:
Preferably based in Cape Town (not mandatory).
Travel required to Cape Town, multiple African countries, and occasionally the UK (critical phases such as UAT and Go-Live).
All travel expenses covered.
Experience Level: Senior (6-10 years)
Industry Focus: Chemicals & Petroleum
Other Requirements:
Valid passport is essential.
Blue Pearl PTY LTD
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Job Detail

  • Job Id
    JD1505797
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R6,000-7,000 per month
  • Employment Status
    Permanent
  • Job Location
    Cape Town, Western Cape, South Africa
  • Education
    Not mentioned