Job Description

PosiPosition Outputs

Successful Project Delivery: Timely completion of digital enablement projects within budget and aligned to strategic objectives.

Customer-Centric Solutions: Deployment of intuitive, scalable digital tools that meet aftermarket customer needs and enhance engagement.

Data Excellence: High standards of accuracy, consistency, and integrity in customer and asset data across platforms.

Continuous Improvement: Iterative optimization of digital solutions based on customer feedback, usage analytics, and business insights.

Platform Reliability: Stable, secure, and up-to-date digital platforms that support seamless customer interactions.

Stakeholder Alignment: Transparent communication and collaboration across teams to ensure shared understanding and commitment to project goals.

Qualification, Experience and Competencies

Bachelor's degree in project management, Information Technology, Business Administration, or a related field. Project Management Certification such as PMP, PRINCE2, or equivalent (preferred). Additional training or certification in Agile, Scrum, or Digital Transformation methodologies will be advantageous. Minimum of 5 years' experience in project management, with a strong focus on digital transformation or technology deployment within the aftermarket, industrial, or related sectors. Proven track record of leading cross-functional teams and successfully delivering complex digital projects from initiation to completion. Experience working in customer-centric environments, with a strong understanding of how digital tools can enhance customer engagement and operational efficiency. Familiarity with data governance, digital platforms, and agile methodologies is highly advantageous.

Strategic Thinking:

Ability to align project execution with broader business goals, including digital transformation and revenue growth targets.

Customer Focus:

Deep understanding of customer needs and behaviours, with a commitment to delivering value through digital solutions.

Analytical Skills:

Strong capability to interpret data, assess performance, and make informed decisions that drive continuous improvement.

Change Management:

Skilled in guiding teams and stakeholders through digital change, fostering adoption and minimizing resistance. *

Collaboration:

Excellent interpersonal and communication skills to work effectively across cross-functional teams and stakeholder groups.