Job Description

JOB TITLE:

Program Manager

REPORTS TO TITLE:

Program Management Office Lead

BUSINESS FUNCTION/SUB-FUNCTION:

Business Management Office/Program Management Office

LOCATION:

London or PA



ROLE PURPOSE



As part of the newly formed Program Management Office, the Program Manager will realise strategic benefits by delivering Programs within the Endpoint Operations organisation. This will in turn support the newly created functional Centres of Excellence to deliver their strategic goals, delight our sponsors and drive value for our investors.



KEY ACCOUNTABILITIES



Overall accountability for the delivery of strategic Programs and initiatives driven by the Operations organisation Development and implementation of strong governance principles (quality, cost, scope, timeline, risk, benefits realisation etc) across the group Development and implementation of best practices across the organisation, in partnership with other teams Successful embedding of new practices and initiatives via strong communications and change management Strong stakeholder management, throughout all levels of the organisation (individual contributors to senior executives) and across multiple teams (including those external to Operations: Finance, HR, Business Development, IT etc)

DECISION MAKING AND INFLUENCE



Ensure / implement the following across Programs and initiatives:



Scope is clearly defined, understood and unambiguous Internal communications are clear, appropriately tailored per audience, co-ordinated across each Program and delivered on time and in full Role is both responsible and accountable for the reporting of management information Well-defined plans and properly co-ordinated constituent project / transition plans Dependencies are identified and managed Threats and opportunities are properly evaluated and mitigated; aggregate levels of project risk and impact properly understood and managed Program documentation is accurately configured and maintained Resource requirements are accurately forecast and deployed Capabilities are developed and delivered inline with stakeholder expectations and benefit targets Benefits are clearly forecast and benefit realisation plans are implemented and monitored Programs are closed properly and with appropriate consensus / buy-in from stakeholders Drive governance and standards across constituent projects within each Program, holding project teams accountable for on time in full delivery

The role will communicate with the following types of people:

Peers across the BMO to deliver best practices together PMO colleagues to support program delivery and governance / best practice Program stakeholders and management / steering for communication of progress and, where appropriate, guidance. Method: meetings or emails, dependent on complexity and severity Project teams formed of various employees throughout the Operations organisation

Work will be passed to the role in the form of:

Program briefs, from the PMO Lead Governance / best practice opportunities, from the PMO Lead (These may require cross group collaboration) Requests to act as a SME on other initiatives, from the PMO Lead

Deliverables will take the following forms:

Accurate program documentation (strategy, plans, registers, deliverables, etc) Embedded capabilities that deliver target benefits on time and in full Well managed threats and opportunities Succinct communication / updates Training and guidance as required

The most challenging parts of the role:

Company has recently gone through an M&A so the environment is evolving rapidly as both organisations integrate. Introducing structure and governance is new to many. Program environments are typically less structured, more loosely defined and subject to a greater degree of change than project environments, so this should be familiar to the candidate. However, being comfortable with change and uncertainty and the ability to problem solve creatively will be highly critical to success. The ability to prioritise effectively and a sense of urgency / knowing when to act will be key to this role. As with any Program, those in role must draw on their ability to influence others to deliver and hold neighbouring teams accountable for their commitments. This will require confidence and a clear understanding of and commitment to the strategic goal of Programs and initiatives.

KNOWLEDGE, SKILLS & ATTRIBUTES

Essential:

Education:

Bachelor's degree, preferably within business, IT or life sciences, or a minimum of 5 pharmaceutical industry experience with a minimum of 3-5 years of delivery experience, or Signant Health experience of a minimum of 3 years.

Experience:

Developing and delivering strategic change / transformation initiatives or Programs within a matrix environment Analysing data to identify trends and make informed decisions Driving results under pressure across all levels of the organisation Delivering consistent and transparent communication, leveraging listening and public speaking Ability to influence others towards common goals Delegating with authority, holding others accountable Giving clear direction where possible Comfort operating with a measure of uncertainty and ambiguity

Highly experienced working with the following:

MS Office packages, ideally including MS Project and Visio Effectively running meetings and events remotely leveraging software such as MS Teams, Skype for Business or WebEx

Desirable:

Program delivery against professionally recognised Program standards (eg MSP) Delivering Programs in a software / service delivery environment Ability to articulate the software development life cycle and the specification of software products Delivering Programs in a regulated industry (pharma, financial services)

Experienced working with the following:

Project management software (eg Workfront), knowledge / information management software (eg Confluence), event / issue management software (eg Jira) Collaboration software (eg Slack)

ROLE DIMENSIONS

Direct Reports:

0

Indirect Reports:

0

Travel:

International: Yes; % Travel: 10

Budget Responsibility:

no direct budget responsibility