Job Description

Initiate New Products and Services

• Understand current services offered both internally and externally.
• Analyse customer demand and new technology trends to inform the types of products to be initiated.
• Develop a Product Development Pipeline to track the status of various initiatives.
• Convene and manage all deliberations of the Product Development Committee
• Produce reports on status of product development initiatives and submit to relevant committees for approval.
• Initiate new products/ services through the Product Development Process

Introduce New Products and Services

• Create brand/ product awareness of new products to internal and external stakeholders.
• Compile presentation for internal launch
• Compile content for brochures
• Request for Pricing Committee Meeting to discuss the price.
• Determine the process side of introducing the product e.g., can it be built, service insurance,

Manage Existing Products and Services Portfolio

• Analyse current performance of the products I services through tracking statistics and life- span of the existing portfolio of products and services.
• Review service level availability and match to clients to enhance customer experience.
• Make recommendations on technology to management or Pricing Committee
• Inform on whether the product I service is declining and initiate the way forward to phase out or identify value-add to create greater awareness of product/ service.

Maintain Stakeholder Relationships

• Chair the Product Development Committee
• Review and approve minutes of the Product Development Committee
• Liaise with Key Account Managers to gauge product needs.
• Liaise with Market Intelligence in the commissioning of specific product and services research.
• Engage with Network Engineering for Technical Service Descriptions, product trials and proof of concept.
• Participate as a member of the Pricing Committee to advise on product I service pricing.

Qualifications:

• Minimum National Diploma or Degree in Engineering e.g. BSc Engineering (Light Current)
• Minimum 3 years' experience in ICT product development

Personal Attributes:

• Innovative
• Initiative
• Collaboration
• Customer focussed.
• Proactive

ExecutivePlacements.com