Product Support Service Representative Global Grade 10
Job Description
Key Outputs
Proactively assess, clarify, and validate customer needs on an ongoing basis
Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.
Assist with quotes for parts, service, and equipment management solutions
Understand the full range of the dealership's product offerings and how they are intended to meet business and
customer needs
Responsible for Marketing after sales products and services
Liaison between Barloworld and Key Customer accounts, Business Planning and / Budgeting Planning
Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly
Compile and submit a monthly report with forecasts attached to management
Discuss machine and undercarriage inspection reports regularly with customers
Responsible for selling Caterpillar marketing initiatives, Parts quotations followed up and converted into sales
Promote part sales through service, Achievement of Targeted Budget and Effective Expenses management.
Achievement of Operations and customer monthly KPI's
Qualification, Experience and Competencies
Matric, B. Tech Sales/Marketing Diploma or Certificate Qualified diesel/earthmoving equipment mechanic (or equivalent qualification); 5 years Caterpillar experience as an artisan
Workplace Competencies Business development skills and knowledge
Sound business communication skills (Managerial and technical report writing critical in role)
Sound technical knowledge of product brands and business communication skills
Basic financial management skills, PC and Microsoft Office knowledge Behavioural Competencies: Relations skills * Problem solving, Analysis, Attention to detail, Listening and Influencing and Negotiation skills
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Job Detail
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Job IdJD1573110
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKathu, NC, ZA, South Africa
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EducationNot mentioned