Job Description

Company: Komatsu South Africa
Business Unit: South Africa
Division: Operations
Department: Witb PrdSpp
Location: Witbank Prod Supp
Reference Number: [[7571]]
Grading: Salaried - C5
INTRODUCTION :
Komatsu South Africa has an amazing opportunity in the Operations Division in Witbank, for a Product Support and Sales Representative that provides expert technical advice internally and to customers, in support of Komatsu Mining Products. The successful candidate will have a minimum of 4 - 6 years of working experience and 2 years of supervisory experience (an advantage), a Trade certificate plus experience with Komatsu products/heavy earth moving equipment in a mining environment.
QUALIFICATIONS:

• Trade Certificate

EXPERIENCE:

• 4 - 6 years working experience.
• 2 years supervisory experience (an advantage).
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment.

SPECIFIC KNOWLEDGE REQUIREMENTS:

• Valid Driver's License
• MS Excel (Intermediate)
• SAP - Advanced
• Microsoft Word and PowerPoint
• CSS Portal KMG

SUMMARY DESCRIPTION OF ROLE:

• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock, and other resources
• Collates all informative materials, Komtrax registration forms, warranties, and manuals.
• Conducts delivery inspection of machines.
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation, and registers customer on Komtrax.
• Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.
• Discusses the inspection report with the customer, with specific reference to deviations and impact.
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).
• Plans for the modification of equipment.
• Oversees warranty repairs that may be required at the site.
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines.
• Drives after-market parts sales through effective technical advice.
• Monitors modifications for quality and operational issues.
• Submits machine down notice (MDN) and machine up notice (MUN) as required.
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.
• Monitors the Komatsu machine hours in conjunction with the component hours.
• Compiles and utilises reports to improve parts and service sales to the customer.
• Discusses significant deviations or issues with customers for proactive strategies to rectify problems.

[Not translated in selected language]
In accordance with the Employment Equity Act (EEA) of 1998, Komatsu is committed to the principles of employment equity and fair labor practices. We welcome applications from all qualified candidates, irrespective of race, gender, disability, age, religion, sexual orientation, or any other ground prohibited by law. We may consider designated groups as per the EEA in our selection process to ensure a diverse and representative workforce, but all applications will be assessed based on qualifications and merit.
Candidates will be expected to pass a relevant medical examination, and agree to verification checks
Only online applications will be considered
Komatsu South Africa (Pty) Ltd complies with the protection of Personal Information Act 4 of 2013. By submitting your application, you give us your express and informed consent to process your personal information for recruitment purposes.

Skills Required