Job Description

Key Outputs

Build productive, professional relationships and strategic partnerships with key personnel in assigned Key Account customer accounts. Proactively assess, clarify, and validate customer needs on an ongoing basis

Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customer success.

Assist with quotes for parts, service, and equipment management solutions

Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs

Responsible for Marketing after sales products and services

Liaison Between Barloworld and Key Customer accounts

Business Planning and / Budgeting Planning

Where possible inspect all failed machines/components/parts with Technical Rep and advise / train / educate customers accordingly

Compile and submit a monthly report with forecasts attached to management

Discuss machine and undercarriage inspection reports regularly with customers Responsible for selling Caterpillar marketing initiatives

Parts quotations followed up and converted into sales

Promote part sales through service

Achievement of Targeted Budget and Effective Expenses Management

Achievement of Operations and customer monthly KPI's

Qualification, Experience and Competencies

Grade 12

B. Tech Sales/Marketing Diploma or Certificate

Qualified diesel/earthmoving equipment mechanic (or equivalent qualification);

5 years Caterpillar experience as an artisan

Workplace Competencies Business development skills and knowledge

Sound business communication skills (Managerial and technical report writing critical in role)

Sound technical knowledge of product brands

Sound business communication skills

Basic financial management skills

PC and Microsoft Office knowledge

Behavioural Competencies: Relations skills

Problem solving

Analysis

Attention to detail

Listening

* Influencing and Negotiation