Job Description

Job Summary

Product Specialist Product/Project management
Cape Town - Western Cape

ENVIRONMENT:

A cutting-edge Cloud Solutions Specialist is seeking a Product Specialist, with knowledge and passion of the telecommunications industry both global and local, to join their team. You must have working knowledge of the following technologies: VoIP and IP Telephony technologies including CPaaS, UCaaS, CCaaS solutions, LAN / WAN

TCP/IP, and ICT Security.

DUTIES:

The incumbent supports the department's objective to grow addressable market through developing, managing and supporting all aspects of Product Management. Responsibilities include, but are not limited to:

• Support the department in Product Management functions including:

• Launching new product initiatives including

• Pricing and margin readiness
• Approved Terms and Conditions
• Sales training and collateral (direct sales and resellers)
• Product lifecycle

• Maintaining complete and up to date master price lists inclusive of execution of margin objectives
• Building and maintaining strong relationships internally and with suppliers and partners to support the effective and successful implementation and delivery of products and services
• Performing market research
• Support all sales objectives (direct and reseller) through:

• Providing market and competitor insight and guidance
• On-going product training and collateral
• Providing input on non-standard bids
• Ownership of allocated product portfolio

• Developing and maintaining a deep understanding of all products in particularly those in your portfolio
• Cultivating strong relationships with all product partners to ensure
• Enjoys excellent service levels
• Acting as an escalation point to ensure that product related issues are resolved successfully
• Developing, maintaining, and delivering all training collateral associated with product portfolio
• Following Products Standard Operating Procedures
• Keeping meticulous, up to date records in area of responsibility

REQUIREMENTS:

• Relevant tertiary qualification essential
• 2+ years of Product Management experience essential
• Previous experience in various aspects of developing and delivering Product Training essential
• 2+ years experience in Telecommunication/IT/ Voice industry essential
• Working knowledge of the following technologies essential:

• VoIP and IP Telephony technologies including CPaaS, UCaaS, CCaaS solutions
• LAN / WAN
• TCP/IP
• ICT Security
• Other beneficia

ATTRIBUTES:

• Comprehensive understand of Product Management
• Knowledge and passion of the telecommunications industry both global and local
• Excellent communication skills both written, documentation and verbal
• Excellent presentation and training skills
• Self-management and hardworking
• Team player
• Excellent coordination skills
• Excellent interpersonal skills

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