Job Description

Job Summary:

To ensure exposure of product/service, increased sales and achievement of targets by representing the company and its services to the trade at an in-store level and growing the customer base within the forecourt.

Key Responsibilities and Deliverables:

1. Customer Experience Management



+ Manage customer vetting and registration



+ Manage rental process



+ Gather feedback and suggestions from customers to continuously improve the rental service + Monitoring and managing inventory including the storing, tracking and maintenance of equipment



2. Inventory Management



+ Monitoring and managing inventory including the;



+ Storing



+ Tracking



+ Maintaining of equipment



+ Charging devices



3. Managing & Ensuring Compliance



+ Standards & Discipline Management



+ Brand Management & Compliance onsite



+ HSSE compliance



+ Non-Compliance Escalation



Job Profile - Samsung Product Consultant August 2021 1



+ Reporting and KPI's



4. Delivery of Quality Reporting & Insights



+ Feedback on what is working and what is not working, + Red flag escalations of issues encountered on the sites, + Speedy response to resolve issues that are encountered, + Provide insights gained from customer interactions



Administration



Capture daily, weekly and monthly reports based on customer interactions and sales o Identify challenges and corrective actions

Customer Satisfaction and Service



Gather feedback from customer complaints, queries and requests and ensure resolution o Build and maintain strong working relationships

Key Competencies



Organisational commitment



Teamwork and collaboration



Relationship building



Agility



Performance and results driven



Continuous growth & improvement



Resilience & stress management



Service Excellence



Analysis & problem solving



Sales orientation



Quality and detail excellence



Communication



Job Profile - Samsung Product Consultant August 2021 2



Administration



Capture daily, weekly and monthly reports based on customer interactions and sales o Identify challenges and corrective actions

Customer Satisfaction and Service



Gather feedback from customer complaints, queries and requests and ensure resolution o Build and maintain strong working relationships

Key Competencies



Organisational commitment



Teamwork and collaboration



Relationship building



Agility



Performance and results driven



Continuous growth & improvement



Resilience & stress management



Service Excellence



Analysis & problem solving



Sales orientation



Quality and detail excellence



Communication

Minimum Qualifications:

Matric

Minimum Experience:

2-3 years' experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:

Sales and Marketing knowledge



Customer Service Skills



Self management



Effective administration and communication skills



Knowledge and understanding of renewable energy



Literacy - MS Office