Product Consultant
Johannesburg, Gauteng, South Africa
Job Description
Description
Key Responsibilities and Deliverables:
- Customer Experience Management
+ Manage rental process
+ Gather feedback and suggestions from customers to continuously improve the rental service
+ Monitoring and managing inventory including the storing, tracking and maintenance of equipment
- Inventory Management
+ Storing
+ Tracking
+ Maintaining of equipment
+ Charging devices
- Managing & Ensuring Compliance
+ Brand Management & Compliance onsite
+ HSSE compliance
+ Non-Compliance Escalation
+ Reporting and KPI's
- Delivery of Quality Reporting & Insights
+ Red flag escalations of issues encountered on the sites,
+ Speedy response to resolve issues that are encountered,
+ Provide insights gained from customer interactions
Administration
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
- Capture daily, weekly and monthly reports based on customer interactions and sales
- Identify challenges and corrective actionsCustomer Satisfaction and Service
- Gather feedback from customer complaints, queries and requests and ensure resolution
- Build and maintain strong working relationships
Minimum Qualifications: Matric
Minimum Experience: 2-3 years' experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities: Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy - MS Office
Work Level
Skilled
Type
Contract
Salary
Market Related
Duration
6 Months
EE Position
No
Location
JHB South
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Job Detail
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Job IdJD1493617
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned