Job Description

We are looking for a Product Consultant in Gauteng, Greenstone to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.

As a Product Consultant, you will be responsible for:

1.

Customer Experience Management

Manage customer vetting and registration Manage rental process Gather feedback and suggestions from customers to continuously improve the rental service Monitoring and managing inventory including the storing, tracking and maintenance of equipment

2. Inventory Management

Monitoring and managing inventory including the; Storing Tracking Maintaining of equipment Charging devices

3. Managing & Ensuring Compliance

Standards & Discipline Management Brand Management & Compliance onsite HSSE compliance Non-Compliance Escalation Reporting and KPI's

Delivery of Quality Reporting & Insights

Feedback on what is working and what is not working, Red flag escalations of issues encountered on the sites, Speedy response to resolve issues that are encountered, Provide insights gained from customer interactions

4. Administration

Capture daily, weekly and monthly reports based on customer interactions and sales Identify challenges and corrective actionsCustomer Satisfaction and Service Gather feedback from customer complaints, queries and requests and ensure resolution Build and maintain strong working relationships

Key Competencies

Organisational commitment Teamwork and collaboration Relationship building Agility Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence Analysis & problem solving Sales orientation Quality and detail excellence Communication

Minimum Qualifications:

Matric

Minimum Experience:

2-3 years' experience in commission-based sales in Retail environment

Knowledge, Skills & Abilities:

Sales and Marketing knowledge



Customer Service Skills



Self management



Effective administration and communication skills



Knowledge and understanding of renewable energy



Literacy - MS Office