Job Description

We are looking for a Product Consultant in Centurion to ensure product/service exposure, increased sales, and achievement of targets by representing the company and its services to the trade in-store and growing the customer base within the forecourt.
As a Product Consultant, you will be responsible for:
1. Customer Experience Management
*Manage customer vetting and registration
*Manage rental process
*Gather feedback and suggestions from customers to continuously improve the rental service
*Monitoring and managing inventory including the storing, tracking and maintenance of equipment
2. Inventory Management
*Monitoring and managing inventory including the;
*Storing
*Tracking
*Maintaining of equipment
*Charging devices
3. Managing & Ensuring Compliance
*Standards & Discipline Management
*Brand Management & Compliance onsite
*HSSE compliance
*Non-Compliance Escalation
*Reporting and KPI's

• Delivery of Quality Reporting & Insights
• Feedback on what is working and what is not working,
• Red flag escalations of issues encountered on the sites,
• Speedy response to resolve issues that are encountered,
• Provide insights gained from customer interactions

4. Administration

• Capture daily, weekly and monthly reports based on customer interactions and sales
• Identify challenges and corrective actionsCustomer Satisfaction and Service
• Gather feedback from customer complaints, queries and requests and ensure resolution
• Build and maintain strong working relationships

Key Competencies

• Organisational commitment
• Teamwork and collaboration
• Relationship building
• Agility
• Performance and results driven Continuous growth & improvement Resilience & stress management Service Excellence
• Analysis & problem solving Sales orientation
• Quality and detail excellence Communication

Minimum Qualifications:Matric
Minimum Experience: 2-3 years' experience in commission-based sales in Retail environment
Knowledge, Skills & Abilities:Sales and Marketing knowledge
Customer Service Skills
Self management
Effective administration and communication skills
Knowledge and understanding of renewable energy
Literacy - MS Office