Job Description

Role purpose
The Product Analyst will play a key role in understanding, defining, and evolving Curo's fund administration and trade management service offerings. This individual will bridge the gap between clients, operations, and technology teams to ensure services are well-documented, client-centric, and continuously improving.
Key Responsibilities
1. Service Mapping & Definition:

• Gathering and translating insights into actionable requirements, and supporting change initiatives that improve client experience, efficiency, and scalability.
• Develop and maintain service blueprints and the service ecosystem map to ensure alignment and prioritization.
• Break complex operational services into product components with clear value propositions.
• Define product scope, inputs/outputs, SLAs, and client touchpoints.

2. Client & Market Insight Gathering:

• Engage with internal stakeholders and clients to gather service improvement needs.
• Analyse usage patterns and pain points across reporting, NAV, reconciliation, and trade functions.
• Benchmark against industry best practices (IFRS 17, ASISA, etc.).

3. Business & Functional Requirements:

• Break down epics into features and user stories with stakeholder input, documenting business rules, use cases, and system requirements.
• Utilize tools like ARIS, Confluence, Visio, Lucidchart, or Miro to document data flows, business processes, SOPs, and work instructions.

4. Project & Change Support:

• In collaboration with project and testing teams, oversee the quality delivery of requirements and business process specifications in line with best practices and business process.
• Participate in service rollouts, client onboarding, and process transitions.
• Support communication, training, and documentation of new features or services.
• Participate in UAT and guide users to ensure that the designed solution ultimately meets business requirements.
• Use scenario testing and test cases to ensure that testing covers all aspects of the business specification and anticipated processes.

5. Product Performance & Reporting:

• Track service performance KPIs (e.g., accuracy, turnaround time, usage metrics).
• Identify areas for automation, simplification, or scalability.
• Support development of internal and client-facing dashboards.
• Ensure that requirements and business process specifications are reviewed, validated, tested and approved by relevant stakeholders at each stage in the development cycle, from conceptual to end product.

Competencies required: * Adaptability: The ability to be flexible and work effectively in a variety of changing situations, environments, and with diverse individuals and groups.

• Attention to Detail: The ability to thoroughly focus on the finer aspects of a task, ensuring accuracy, completeness, and quality in their work.
• Business Acumen: The ability to understand and apply knowledge of business principles and practices to make informed decisions that drive organisational success.
• Business Intelligence & Reporting: The ability to develop dashboards or reports using tools such as Excel, Power BI, or Tableau to track KPIs and product/service performance, structured effectively in a written format with clarity, precision, and purpose.
• Client Focus: The ability to prioritise and address the needs and expectations of clients or customers, ensuring their satisfaction and fostering long-term relationships.
• Critical Thinking: The ability to objectively analyse, evaluate, and synthesise information in order to form a well-reasoned judgment or decision.
• Data Analysis: The ability to collect and analyse qualitative and quantitative data from multiple sources, working with metrics, breaking down complex service structures and identify root causes of inefficiencies.

Qualifications & Experience

• 3+ years in product analysis, business analysis, or financial services operations.
• Degree in Finance, Economics, Information Systems, or related field.
• Business Analysis Certification (e.g., CBAP, PMI-PBA) is advantageous.
• Familiarity with regulatory environments (e.g., IFRS 17, ASISA) is a plus.
• Experience working with data, reporting tools, or financial systems.
• Solid understanding of fund administration, NAV pricing, trade processing, or reporting.