Process Trainer Insurance Contact Centre (us Hours)
Job Description
We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment.
Key Responsibilities :
Operational Excellence Identifying and communicating barriers to performance/service delivery to the operational leaders
Contribute in regular meetings with team leaders and agents in regards to efficiencies Conduct analysis and insights based on consolidated data to enhance process improvements Share best practice between teams to support operational efficiencies
Continually examine opportunities for improvements and adherence to schedule
Support team when needed maintain product knowledge through call taking
Will be required to take calls Development Journey
Agile training through Quality feedback sessions
Training employees in systems and products when required
Working closely with Operations Support, Training & HR to support the new starter journey
Qualifications
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Qualifications
A Matric/Grade 12 Certificate or equivalent. A minimum of 3 years insurance experience Additional Information
JOB-RELATED KNOWLEDGE, SKILLS & COMPETENCIES REQUIRE
Proficiency in the following Microsoft packages (Word, Excel & Outlook)
Excellent interpersonal and communication skills Strong numerical ability Strong administrative and organizational skills Customer centricity High attention to detail and accuracy other factors that will be considered: Engagement Communication skills Problem Solving Planning & Organizing Risk Management Incident Management Data Analysis Stakeholder Management Client Communication Report writing Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook) Attention to detail
Job Location
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Job Detail
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Job IdJD1474486
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned