Job Description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who we are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.
At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.
Who we're looking for
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
As a Process Optimisation Specialist, you'll be supporting the delivery of streamlined, scalable, and compliant processes within the Risk, Fraud & AML function, covering process mapping and analysis, process engineering, system integration, continuous improvement, and governance activities. This will help us enhance operational efficiency, strengthen fraud controls, and improve customer experience to stay ahead of evolving risks and industry standards.
What you'll be doing
As part of your role, your responsibilities will include:
Process Mapping & Analysis
Audit and document existing Risk, Fraud & AML processes across the customer lifecycle.
Use analytics to identify inefficiencies, bottlenecks, failure points, and compliance risks.
Perform root cause analysis on SLA breaches and escalations.
Analyse customer journeys to reduce genuine friction without weakening controls against bad actors.
Identify inefficiencies in legacy processes by quantifying wasted manual effort and reducing false-positive escalations.
Process Engineering & Optimization
Design streamlined, scalable and automated processes that remove unnecessary barriers for genuine customers.
Collaborate with stakeholders to validate and refine proposed solutions.
Replace outdated or rigid business rules with adaptive, data-driven logic.
Ensure processes balance customer experience with robust risk controls
System Integration & Implementation
Translate optimised processes into functional requirements for ThreatMetrix and Hummingbird.
Partner with Product, Tech, and Vendor teams to support configuration and deployment.
Conduct UAT (User Acceptance Testing) and support go-live activities.
Continuous Improvement
Monitor process performance using key data insights, fraud metrics, and SLA adherence.
Apply analytics to refine detection thresholds, reduce false positives, and improve fraud capture.
Recommend iterative improvements based on evolving fraud trends, customer feedback, and operational data.
Keep abreast of compliance/ regulatory changes and communicate to all stakeholders on the impact of
Governance & Stakeholder Engagement
Facilitate workshops, training and communication sessions to secure adoption of new processes.
Act as a bridge between operational, compliance, and technical teams, ensuring business needs are translated effectively.
Contribute to governance frameworks to ensure ownership, version control, and ongoing compliance of updated workflows.
Lead change management activities, ensuring teams transition smoothly from legacy processes to optimised workflows.
Develop adoption plans, success metrics and feedback loops to measure change effectiveness.
This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.
Essential skills you'll bring to the table
The necessary skills that we require for this role include:
Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
Exceptional attention to detail, ensuring high standards of quality in all outputs
Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
Proven experience in process engineering, business analysis, or operations optimization, ideally within Risk, Fraud, or Compliance functions.
Proficiency in process mapping tools (e.g., Lucidchart, Visio, Miro).
Excellent analytical, problem-solving, and communication skills.
Ability to manage multiple projects and stakeholders in a fast-paced environment.
Strong stakeholder engagement and change management abilities.
Project Management experience with complex projects spanning across multiple teams
Degree in Process Administration or related field
Lean Six Sigma certification or similar process improvement training.
Experience in agile project environments.
Familiarity with regulatory compliance frameworks (e.g., AML, KYC, GDPR).
Desirable skills you've got up your sleeve
It would be great if you also have some of the following skills:
In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
Experience in developing and executing customer retention strategies
Hands-on experience with ThreatMetrix, Hummingbird, or similar fraud detection and case management systems.
Strong understanding of risk and fraud operations in the iGaming, fintech, or regulated digital industries is beneficial.
Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:
Adaptability
Ownership and accountability
Initiating action
Resilience
Team orientation
Integrity
Innovation
What you'll get back
We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:
We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
Free Massages On-site
Free On-Site Gym
Group Life Cover
Funeral Fund Benefit
Financial Services Assistance
Employee Assistance Programme
Curro School Fees Benefit
Digioutsource - General Business
Income Continuation Benefit
Leadership Training
Referral Bonus
Medical Aid Subsidy
Free Sleep Coaching
On-site Barista
Retirement Annuity Subsidy
Team buildings
Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It's all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!

Skills Required