Process Engineer (itil & Servicenow)
Johannesburg, Gauteng, South Africa
Job Description
A Process Engineer specializing in ITIL and ServiceNow within the telecommunications sector is instrumental in optimizing IT service management (ITSM) processes, ensuring seamless integration of ServiceNow solutions, and aligning service delivery with industry best practices. Below is a comprehensive job specification for this role:
xc3xb0xc2x9fxc2x8exc2x93 Required Qualifications & Skills
- Educational Background: Bachelors degree in Business, Information Technology, or a related field (or equivalent experience).
- Experience: 6+ years of hands-on experience as a ServiceNow engineer and developer.
- Technical Proficiency: Strong knowledge of ITIL processes and ServiceNow best practices.
- Communication Skills: Excellent communication, analytical, and problem-solving skills.
- Certifications:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer.
- ITIL v4 Foundation certification.
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Job Detail
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Job IdJD1431012
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned