Job Description

Conduct work study on SBV processes and tasks

Analyse, and evaluate current and to-be operational processes at centres using data driven methodologies such as but not limited to time and motion studies, work sampling etc. Benchmark current performance in comparison to centres nationally and against industry standards as well as recommend improvements Investigate data abnormalities and discrepancies to identify root causes, implementing the necessary corrections and adjustments to align with operational realities. Use Lean, Six Sigma, and other methodologies to identify inefficiencies and propose solutions.

Collate work study data into common tasks and processes

Consolidate and categorize work/time study data to establish standardized tasks and processes. Present the work/time study results to relevant stakeholders and address queries. Develop task libraries and process templates for operational consistency. Adherence to Process Architecture and quality standards of process designs. Confirm that the process architecture library is up to date and correct. Provide insights based on data analysis to support decision-making and continuous improvement Identify, assess and mitigate process-related risks. Develop end-to-end process maps that visualise key workflows, tasks and decision points. Effectively and accurately use process mapping tools e.g. Visio to create clear and detailed diagrams. Verify that process maps align with operational standards, compliance and risk management requirements.

Stakeholder engagement and coordination

Continuously collaborate with relevant stakeholders to align process improvements with business objectives. Facilitate meetings and workshops to gather feedback and ensure smooth implementation of process changes. Serve as the liaison between technical and operational teams for process enhancement initiatives.

Support costing and pricing of new products and customers

Provide process-based insights to support the costing and pricing of new products and customer engagements through simulated processes. Identify cost-saving opportunities and provide recommendations based on process optimisation. Apply basic and advance methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements

Determine productivity KPI's at centres

Establish key performance indicators (KPIs) through productivity benchmarking to measure productivity Work with relevant stakeholders to align operational goals and strategic objectives. Identify areas of waste, inefficiencies and bottlenecks within the operations Identify underutilisation of facilities, infrastructure and resources and develop strategies in conjunction with relevant stakeholders to maximise their use.

Prepare and deliver relevant reports

Prepare and deliver reports on process performance, operational efficiency and KPIs to relevant stakeholders. Provide insights and recommendations based on performance data, audits and operational reviews. Track and report on the status of process improvement initiatives and their impact to Operations. Collaborate with other stakeholders to provide comprehensive reporting of key metrics including resources utilization, cost savings and waste reduction. Continuously verify and assess that deliverables and performance of processes are being monitored, identifying and reporting deviations promptly.

Drive process improvements in the cash value chain

Lead business process improvement initiatives aimed at improving efficiencies and effectiveness of operations. Apply various applicable Industrial and System Engineering principles in process constraints and opportunity identifications as well as solutioning Define process performance criteria and requirements in terms of time, cost, resources Act as a coach to line managers and other process custodians regarding process re-engineering and improvement methodologies and principles Perform business impact analysis as per requirement. Deliver project objectives to achieve desired quality and impact within the time period planned and within the approved budget. Provide input into test policy and procedural manuals, job aids and quick references to verify logic and support to the change.

Governance

Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department's processes and quality management system is at all times in compliance with the standard. Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

People Management

Provide leadership to employees within SBV and provide strategic and operational oversight of one's department. Capacitate the department by ensuring that the team structure is maintained, appropriately recruited, and selected. Creates a conducive environment which translates into productivity and high morale within SBV. Leading the focus on talent to instil value creation for high value contributors. Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV. Be an advocate for SBV's Talent Management Process Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices. In relation to continuous improvement partner with Organisational Development to identify and possibly develop applicable training material or interventions that will provide future fit SBV employees.

Drive the organisation culture

Drive the department's values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.

Lead as an Ambassador and executor of Change

Act as a change management architect in periods of change to ensure business continuity. Manage the integration of business units into a seamless end to end solution for customers. Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME's (subject matter experts) when required. Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one's portfolio.

Minimum Work Experience Required

3 years' experience in work study including time and motion studies or process planning in an operational environment of which; + 2 years in scientific methodologies associated with efficiency improvements
Experience in cost accounting, and activity-based costing: Advantageous.

Minimum Education / Qualification Required

* Degree: Industrial Engineering