Job Description

Introduction

Through our client-facing brands Metropolitan and Momentum, with Momentum Multiply (our wellness and lifestyle rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organizations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilizing new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Visit us at www.momentummetropolitan.co.za

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To retain and grow the client's financial portfolio through delivering a professional advice led service.

Requirements

Formal Qualifications

Matric (Grade 12) certificate
Bachelor of Commerce in Finance/ Business Management and or equivalent relevant qualification
Post graduate diploma in financial planning and or equivalent qualification (Desirable)


Specific licensing or Registration



Regulatory examination (RE) 5 (Essential)
FAIS Compliance Requirement (will be registered on the Rep register) (Essential)


Knowledge



Sound working knowledge of Microsoft packages (i.e., Word, PowerPoint, Excel & Outlook)
Good understanding of Financial Services and Insurance industry legislation and regulation
Sound understanding of financial planning processes and client services
Sound understanding of financial and insurance products


Skills



Communication skills (written and verbal)
Influencing skills
Negotiation skills
Administrative skills
Customer service skills
Numeracy skills
Sales presentation skills
Business acumen skills
Financial advisory skills


Experience



1-2 years experience in Financial Services with a focus on financial planning (Essential)
1-2 years experience in Sales/ Client service environment (Desirable)

Duties & Responsibilities

PROCESS

Engage with new and existing clients to understand their financial needs and assess their affordability.
Partner with Advice Analysts to provide comprehensive input into the financial recommendations developed for the client.
Present financial recommendations in line with the advice analyst's analysis and recommendations.
Cross sell by offering product recommendations that are based on a client's financial needs and affordability.
Highlight the features and benefits of various products based on their financial needs to support and guide their decision-making process.
Partnering with the client support administrators to onboard the client and execute on their financial solution needs. Retain clients by optimising efficiency and client satisfaction, diligently adhering to scheduled appointments, recording them accurately, fostering a professional image and contributing to an excellent client experience.
Identify and pursue upselling and cross-selling opportunities within existing client portfolios to increase revenue.
Accurately capture client information, requirements and decisons on the CRM system.
Accurately complete all administrative and reporting requirements within agreed timeframes.
Drive and take accountability on achieving set targets on production, quality and conversion.
Adhere to compliance requirements in the sales process in line with legislative requirements.


CLIENT



Assume responsibility for promoting all service-related product solutions introduced by the organisation to clients to increase awareness and participation, thereby enhancing the organisation's value proposition and bolstering its brand reputation.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client experience.
Drive client experience goal achievement in line with predefined standards to ensure that clients receive appropriate advice and after sales service.
Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
Investigate client queries within the agreed service level and ensure that client receives timeous feedback.
Escalate client queries to the relevant department or stakeholder and partner with them to manage client experience.
Provide authoritative, expertise and service to clients and relevant stakeholders.
Deliver on service level agreements made with clients, internal and external stakeholders to ensure that client expectations are managed.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.


PEOPLE



Build and maintain strong relationships through providing specialist know-how to others, expressing positive expectations.
Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
Positively influence and manage change and offer specialist support where required.
Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
Take ownership for driving career development.


FINANCE



Provide input into governance processes, systems and legislation within area of specialisation.
Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes
Provide input into the risk identification processes development and communicate recommendations in the appropriate forum

Competencies

Establishing Rapport
Convincing People
Articulating Information
Understanding People
Meeting Timescales
Following Procedures
Upholding Standards
* Seizing Opportunities