Job Description

Job SummaryAbout The Company:Our Client is a world-leading video-centric AIoT solution and service provider. The company supports urban development by enhancing management efficiency, enabling autonomous city operations, upgrading public safety systems, and advancing ecological governance. In the enterprise sector, The Company focuses on strengthening security systems, increasing operational productivity, and enabling data-driven decision-making to help businesses thrive.Duties & Responsibilities: * Customer Requirement Analysis & Solution Design:

• Engage with customers to understand their security needs, business background, and project objectives.
• Develop comprehensive security system solutions based on customer requirements, including system architecture design, device selection, and technical configurations.
• Provide technical consultations and address any technical queries related to product selection, system design, and integration.
• Proposal and Tender Documentation:

• - Assist the sales team in preparing proposals, technical documentation, and product information in line with customer requirements and tender specifications.
• Write the technical sections of bid documents to ensure compliance with the tender requirements and to enhance the company's product and solution competitiveness.
• Product Demonstrations & Technical Presentations:

• Collaborate with the sales team to conduct product demonstrations and technical presentations, showcasing the technical advantages and applications of the company's security solutions.
• Customize demonstrations to align with customer needs, ensuring effective communication of solution benefits and technical features.
• Technical Communication & Customer Interaction:

• Facilitate ongoing technical communication with customers, addressing inquiries regarding products, system architecture, and integration.
• Work closely with the customer and project management teams to ensure a smooth transition from the pre-sales phase to project implementation.
• Market Research & Product Feedback:

• Stay updated on the latest trends in security technology, conduct market research, and analyze competitors' products and solutions.
• Provide feedback to the product development team on customer requirements, market demands, and potential areas for product improvement or innovation.
• Technical Support & Training:

• Provide internal training to sales teams and other technical staff to ensure they understand and can effectively communicate product features and technical specifications.
• Offer technical training and support to customers, ensuring they are well-versed in product usage and system operations.

Requirements:

• Diploma or Degree: Computer Science, Electronics, Telecommunications, Automation, Security Engineering or related fields.
• 3+ Years Experience in the security industry, particularly in pre-sales engineering or technical support
• Experience with security systems such as video surveillance, access control, intrusion detection, or related security technologies.
• Prior experience in creating and delivering proposals, technical documentation, and participating in tendering processes is highly desirable.
• Strong knowledge of security systems and products (e.g. video surveillance, access control, intrusion alarm systems, smart security)
• Familiar with system architecture design, product selection and integration principles.
• Understanding of networking, storage, and cloud computing technologies as they relate to security systems.
• Ability to select appropriate technologies and optimize solutions based on customer needs.
• Excellent communication skills, both verbal and written, with the ability to explain complex technical concepts to customers in an easy-to-understand manner.
• Strong presentation and demonstration skills, with the ability to deliver engaging and informative product presentations.
• Ability to work effectively with cross-functional teams, including sales, engineering and product development.
• Strong problem-solving skills and a customer-oriented mindset.
• Ability to work independently as well as learn in a team-oriented environment.
• Willingness to travel as required by project demands.

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