Job Description

MAIN PURPOSEThe Pre-Sales Engineer plays a critical role in bridging the gap between customer requirements and technical solutions. This role is responsible for designing, recommending, and supporting the implementation of tailored solutions involving satellite, microwave, push-to-talk (PTT), and other related communications technologies. In addition to assisting the sales team with technical expertise, the Pre-Sales Engineer also supports post-sales activities, including fault diagnostics, maintenance, and support of deployed customer solutions.KEY RESPONSIBILITIES

• Engage with customers alongside the sales team to understand technical requirements and challenges.
• Design and propose fit-for-purpose technical solutions using satellite, microwave, PTT, and other complementary or substitute technologies.
• Prepare and deliver technical presentations and product demonstrations to prospective clients.
• Develop solution architecture documentation, network diagrams, and detailed bills of materials (BOMs).
• Assist with the preparation of technical inputs for proposals, tenders, and cost estimations.
• Collaborate with vendors, OEMs, and internal teams to ensure accurate and feasible solution designs.
• Participate in on-site implementation, configuration, and commissioning of solutions as required.
• Provide technical support for deployed solutions, including remote or on-site fault diagnostics, maintenance, and troubleshooting.
• Assist with preventive maintenance, system updates, and service improvement initiatives.
• Stay current with new technologies, industry trends, and competitor offerings.
• Maintain accurate records of technical engagements and support activities using CRM and other relevant systems.

MINIMUM REQUIREMENTSEducation

• Diploma or Degree in Telecommunications, Electronics, IT, or a related engineering field.

Experience

• Minimum of 3 years' experience in a similar pre-sales or technical role, preferably in satellite, microwave, PTT, or telecoms-related environments.
• Strong knowledge of RF and IP-based communication systems.
• Experience with satellite terminals, microwave links, PTT systems, and related infrastructure.
• Proficiency in solution design tools, network planning, and system integration.
• Intermediate to advanced computer literacy, including the ability to work confidently with Microsoft Office Suite, presentation software, and technical tools.
• Ability to diagnose, troubleshoot, and resolve hardware and software issues in the field or remotely.

Additional Requirements:

• Must have a valid driver's license.
• Must have reliable personal transport.
• Must be willing and able to travel across Africa and to other destinations depending on work requirements, sometimes at short notice.
• Must be willing to participate in customer support, fault diagnostics, and maintenance activities as required.

Desirable Experience:

• Practical, hands-on experience with vendor technologies such as Hytera, Ubiquiti, or similar solutions will be a strong advantage.
• Suitable industry experience may be considered in lieu of formal certifications.

Interpersonal & Professional Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to engage effectively and professionally with customers, partners, and internal stakeholders.
• Customer-centric mindset with the ability to understand and respond to customer needs.
• Able to build trust and maintain positive working relationships across technical and non-technical teams.
• Strong analytical and problem-solving abilities.
• Ability to work both independently and collaboratively in cross-functional teams.

All applicants who meet the minimum requirements and wish to apply should do so on or before 26 May 2025 at 12:00Consider your application unsuccessful. should you not hear from us within 3 weeks.

Schauenburg Systems