Job Description

The successful candidate will be responsible to plan, manage and monitor the implementation of all pre-owned vehicle sales activities and processes in order to maximise pre-owned vehicle sales and profits.

Position Overview

The successful candidate will be responsible to plan, manage and monitor the implementation of all pre-owned vehicle sales activities and processes in order to maximise pre-owned vehicle sales and profits.

Specific Role Responsibilities

PROCESS AND GOVERNANCE
Contribute to the development of the appropriate strategy and set target within area of accountability. Manage operational risk and risk mitigation initiatives. Implement and manage end-to-end processes. Define standard operating procedures (SOP's). Monitor and report on progress against operational plan and make adjustment where required. Resolve problems with the necessary discretion and guidelines. Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities. Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals. Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies. Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved. Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others. Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards. Assist new vehicle sales with trade-in's and evaluations. FINANCE Manage, monitor and report on budget variances and provide solutions. Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.

CLIENT/CUSTOMER


Plan, manage and monitor processes to ensure customer service excellence. Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business. Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery. Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards. Manage CRM processes and procedures: Knowledge and skills. Communication skills Innovative and forward thinking Application of social media advertising and marketing skills.

Qualifications and Experience

Matric Higher Certificates and/or Advanced National Certificates in Sales and Marketing preferable 3 - 5 years working experience in the motor sales industry with a proven track record 3+ years automotive sales management experience Must have previously handled a used car stand of +- 50 units A valid South African driver's license

Skills and Personal Attributes

Apply selling techniques for parts. Business and Operations Management. Conflict Management. Customer Service. Developing sales. Fleet Sales Management. Functional Policies and Procedures. Governance, Ethics and Values. Managerial Competence. Operations Risk Management. Perform selling of vehicle parts. Planning, monitoring, evaluation and reporting. Problem Solving and Analysis. Product and or service knowledge. Sales of non-OEM parts and accessories. Structure and operation of vehicles and components. * Understand customer patterns to sell parts.