Job Description

The successful candidate will be responsible to plan, manage and monitor the implementation of all pre-owned vehicle sales activities and processes in order to maximise pre-owned vehicle sales and profits.
Position Overview
The successful candidate will be responsible to plan, manage and monitor the implementation of all pre-owned vehicle sales activities and processes in order to maximise pre-owned vehicle sales and profits.
Specific Role Responsibilities
PROCESS AND GOVERNANCE

• Contribute to the development of the appropriate strategy and set target within area of accountability.
• Manage operational risk and risk mitigation initiatives.
• Implement and manage end-to-end processes.
• Define standard operating procedures (SOP's).
• Monitor and report on progress against operational plan and make adjustment where required.
• Resolve problems with the necessary discretion and guidelines.
• Plan, manage and monitor governance compliance processes in area of accountability in order to manage risks and expose liabilities.
• Plan and organise sales outputs through assigning sales priorities and continuously reviewing and adapting targets and quality to achieve objectives and goals.
• Ensure vehicle stock is managed in accordance with company /OEM/ Importer policies.
• Initiate and structure sales deals to ensure maximum profits of vehicles sales are achieved.
• Adhere to current legal compliance, e.g. FICA regulation, POPI Act and Consumer Protection Act (CPA) and others.
• Maintaining content on digital and social media platforms in accordance with OEM/Importer and organisational standards.
• Assist new vehicle sales with trade-in's and evaluations.
• FINANCE
• Manage, monitor and report on budget variances and provide solutions.
• Ensure that the assets, resources and equipment are managed in a manner that enhances cost effective utilisation.

CLIENT/CUSTOMER

• Plan, manage and monitor processes to ensure customer service excellence.
• Deliver services that creates a culture which aims to exceed customers' expectations in all aspects of the business.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for customer feedback and exceptional service delivery.
• Provide advice and support to customer with regard to their requirements in order to achieve and maintain set customer service excellence standards.
• Manage CRM processes and procedures:
• Knowledge and skills.
• Communication skills
• Innovative and forward thinking
• Application of social media advertising and marketing skills.

Qualifications and Experience

• Matric
• Higher Certificates and/or Advanced National Certificates in Sales and Marketing preferable
• 3 - 5 years working experience in the motor sales industry with a proven track record
• 3+ years automotive sales management experience
• Must have previously handled a used car stand of +- 50 units
• A valid South African driver's license

Skills and Personal Attributes

• Apply selling techniques for parts.
• Business and Operations Management.
• Conflict Management.
• Customer Service.
• Developing sales.
• Fleet Sales Management.
• Functional Policies and Procedures.
• Governance, Ethics and Values.
• Managerial Competence.
• Operations Risk Management.
• Perform selling of vehicle parts.
• Planning, monitoring, evaluation and reporting.
• Problem Solving and Analysis.
• Product and or service knowledge.
• Sales of non-OEM parts and accessories.
• Structure and operation of vehicles and components.
• Understand customer patterns to sell parts.

Skills Required