Job Description

Pre-Owned Operations Manager needed in a commercial trucking company!
Purpose- To launch and scale the OEM's pre-owned vehicle operations. The immediate focus is on managing the outsourced Tradeback process for cost efficiency. The strategic goal is to establish a dedicated Pre-Owned Division, implement a structured resale strategy, and expand the brand's market presence in used commercial trucks.
Key Responsibilities
1. Tradeback & Partner Oversight

• Manage all aspects of the OEM tradeback process with outsourced partner:

oVehicle return processing from clients into OEM stock.
oTransfer of units into partner's stock yard and system.
oTracking, reporting, and reconciling stock movements.

• Monitor refurbishment, repair, and readiness processes for returned vehicles.

• Control and approve cost allocations for pre-owned activities (transport, reconditioning, storage).

• Determine wholesale pricing structures for tradeback units supplied to the partner.

• Conduct gap analysis between new and pre-owned market pricing to optimise competitiveness.

• Develop reporting structures for pre-owned stock, costs, and profitability.

2. Establishing Pre-Owned Division

• Design and implement pre-owned policies, processes, and systems aligned with OEM standards.

• Build business cases for expanding beyond outsourced operations into an internal division.

• Engage and develop new resale partners to broaden market reach.

• Define resale partner criteria, performance measures, and contractual frameworks.

• Create marketing and positioning strategies for pre-owned trucks under the OEM brand.

• Integrate pre-owned strategy with dealer network, ensuring synergy with new truck sales.

3. Division Growth & Leadership

• Transition pre-owned activities into a structured OEM Pre-Owned Division.

• Develop a dedicated team (as business scales) to manage operations, pricing, and resale partner relationships.

• Drive profitability and revenue contribution from pre-owned operations as a standalone business unit.

• Provide regular performance updates and strategic recommendations to senior management.

Key Performance Indicators (KPIs)

• Operational Efficiency: Turnaround time of tradeback vehicles into stock and resale.

• Financial Control: Cost management within approved budgets; gross margin per tradeback unit.

• Pricing Competitiveness: Alignment of wholesale pricing with market benchmarks and gap analysis outcomes.

• Stock Management: Accuracy and completeness of reporting on returned and resale-ready vehicles.

• Partner Management: Performance and compliance of outsourced partner against agreed SLAs.

• Division Growth: Establishment of new resale partners, increase in resale volumes, profitability contribution.

• Strategic Development: Delivery of Pre-Owned Division business plan and transition milestones.

Skills & Competencies

• Strong operational management and process discipline.

• Advanced financial and cost management skills.

• Strategic thinking with capability to design and scale new business units.

• Strong negotiation and partner management abilities.

• Analytical mindset for market and pricing analysis.

• High attention to detail and compliance discipline.

• Resilient, adaptable, and entrepreneurial in building a new division.

Qualifications & Experience

• Degree in Business, Commerce, Logistics, or related field (or equivalent proven experience).

• 5-8 years' experience in automotive/commercial vehicle sector, preferably in pre-owned operations, tradeback, or fleet management.

• Proven experience in managing outsourced partners and operational processes.

• Track record in cost control, pricing strategy, and margin protection.

• Exposure to dealer networks and pre-owned resale channels advantageous.

• Experience in setting up or scaling business operations will be highly regarded.

Collaboration

• Works closely with:

oSales & Dealer Network teams (for alignment with new sales and tradeback inflows).
oOutsourced pre-owned partner teams (operations, logistics, stock management).
oFinance (for cost and pricing management).
oAfter-Sales & Technical teams (for vehicle condition and readiness assessments).

Skills Required